Senior Practice Assistant

Brigham and Women's Hospital•Boston, MA

50d•$19 - $27•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Department of Neurology: The Senior Practice Assistant provides administrative and clinical support to ensure smooth and efficient clinical service and practice operations. The Senior Practice Assistant performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level).

Requirements

High School Diploma or Equivalent required.
Office experience 3-5 years required.
Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint.
Knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing, and faxing.
Ability to use the phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience, and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work-related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos, and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments.
Process patient billing forms and scan documents into the patient's medical record/LMR.
Acts as "Super User" for scheduling, registration, and billing systems. Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
Provides functional guidance to Office and Practice Assistants.
In conjunction with the Supervisor, oversees the daily activities of practice staff.
May be required to accept co-payments. Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume