Senior Police Report Representative-Dallas Police (Civil Service)

City of Dallas

2d • $22 - $25

About The Position

The Senior Police Report Representative handles difficult and challenging non-emergency routine calls from citizens or responds to requests from Dallas Fire, Animal Control, and EBS that do not require an office. Reviews and assigns offense codes for all offense and incident reports to facilitate accurate data entry and compliance with city, state, and national guidelines.

Requirements

• Knowledge of telephone etiquette and procedures.
• Proficient written and oral communication skills with a clear and understandable voice.
• Basic knowledge of Crime Intervention practices and principles.
• Working knowledge of the relationship of Police and other departments and agencies.
• Ability to apply policies, procedures, and guidelines relating to non-emergency and emergency situations.
• Basic knowledge of streets and highways in the Dallas area.
• Ability to calm, assist, and reassure callers who may be upset or in crisis.
• Basic knowledge and ability to apply interviewing skills.
• Ability to type a minimum of 30 words per minute.
• Knowledge of offense reporting guidelines as established by the Uniform Code Reporting System and Police General Orders.
• Knowledge of Texas Penal Code.
• Ability to accurately enter data on a computer.
• Ability to make decisions based on Police Department policy and state, local, and federal laws and regulations which apply to police reports.
• Communicating effectively verbally and in writing.
• Establishing and maintaining effective working relationships.
• EDUCATION: High School Diploma or GED.
• EXPERIENCE: Four (4) years of experience working in a police or law enforcement role, administering, maintaining or managing confidential or classified data and/or developing confidential reports with records management components.
• LICENSES AND CERTIFICATIONS: Must have NCIC/TCIC/CJIS certification and renew every year. Must have Intermediate level Telecommunicator License from Texas Commission on Law Enforcement (TCOLE). Must have Dallas Police Communications Certified Training Officer (CTO) certification. Must have Expediter or Service Desk personnel Certification.
• OTHER REQUIREMENTS: Must be a United States citizen.
• Availability to work varying shifts including nights, weekends, holidays, and overtime.
• Must have own telephone or cellular phone.
• Must pass an intensive background investigation and drug test.
• No Felony or Class A Misdemeanor convictions or current Class A or B deferred adjudication.
• No Class B Misdemeanor convictions within the last ten (10) years.
• No family violence convictions.
• Subject to Exam clearance.

Responsibilities

• Receives calls, works the services desk, and interviews difficult complainants to obtain all pertinent information and ensure entry of an accurate offense report and provide appropriate response; determines what offenses should be processed, referred to another agency, or are not a police matter to ensure appropriate assistance is provided.
• Reviews, checks, and evaluates Police Officer reports to ensure all elements necessary are included; sends back or contacts Police Officer to re-do the report if errors or discrepancies are discovered; advises and assists the Police Officer what elements should be in different report types and reviews, evaluates, and reopens Senior Corporal reports if necessary.
• Sends requests to the dispatcher when the interview indicates police presence is required to ensure appropriate response.
• Prepares and completes a variety of reports and forms regarding calls received, responses, arrests, warrants and stolen vehicles for various stations and departments, and other teletypes to various agencies; completes routine reports and forms related to arrests, warrants, prisoners, and criminal offenses; trains and assists new hires to ensure compliance and efficiency.
• Assigns codes from predetermined coding system to facilitate accurate filing and reference of offense reports; reviews and assists other Police Reports Representatives with their codes and reports; maintains and updates various local, state, and federal database systems; oversees codes crime reports to provide crime statistics to the FBI.
• Reviews reports for accuracy and completeness and routes back to data entry clerks if incomplete or in error; retrieves information upon request from police officials or public.
• Evaluates and reviews all Offense and Arrest reports generated and submitted by Police Officers; ensures all necessary information is accurate and clarified; manages file and case workflow and assists Police Officers or other Representatives when needed.
• Performs data entry in the assignment of pre-established uniform crime reporting code numbers to each report in order to classify offense and incident reports for national crime reporting statistics.
• Performs any and all other work as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees