Senior PMT, Amazon LEO

Amazon • Redmond, WA

1d

About The Position

Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to
deliver fast, reliable internet connectivity to customers beyond the reach of
existing networks. From individual households to schools, hospitals, businesses,
and government agencies, Amazon Leo will serve people and organizations
operating in locations without reliable connectivity.

The Sr Product Manager - Tech (PM-T) will be at the forefront of defining
requirements and building systems related to customer onboarding, order
management, broadband service provisioning and satellite terminal device and
network management across enterprise, small business and residential customers
as applicable to the segment's needs.
This PM-T will be the single threaded owner (STO) for defining and developing
the E2E customer experience lifecycle from learning about the product offerings
and capabilities, purchase, setup and management and support.

This PMT will define integration paradigms and interactions across multiple
systems and develop a common vision and scope, establish timelines, and drive
system readiness and solutions are ready for launching LEO services.
Additionally, this role will engage with customers in partnership with business
and GTM teams and will execute in partnership with LEO Engineering, AWS, and
Amazon teams.

In this role, you will work directly with customers, engineering teams, and
operational stakeholders to define LEO service offerings via expertly crafted
working backwards, business requirements documents which can easily be
translated into product and engineering deliverables.
This role requires the ability to work in a collaborative, analytical, and
fast-paced environment and must be comfortable interacting with highly technical
cross-functional teams. The candidate must have strong business judgment, dive
deep into data, have strong writing skills and be comfortable leading
executive-level reviews. Candidates must be able to analyze and implement
subscription lifecycle models with appropriate KPIs for different customer
segments.
The best candidates will have deep understanding of customer needs for modern
telecommunication services. Candidates with demonstrated business and
operational experience within high scale fixed, wireless and satellite
telecommunications services targeting consumer and enterprise verticals will be
preferred.
You will own tangible goals and deliverables to enable system development and
readiness to scale globally and deliver the best customer experiences through
service delivery.

Requirements

• Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Nice To Haves

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools
• Demonstrated business and operational experience within high scale fixed, wireless and satellite telecommunications services targeting consumer and enterprise verticals

Responsibilities

• Define LEO service offerings via expertly crafted working backwards, business requirements documents which can easily be translated into product and engineering deliverables.
• Work directly with customers, engineering teams, and operational stakeholders
• Analyze and implement subscription lifecycle models with appropriate KPIs for different customer segments.
• Own tangible goals and deliverables to enable system development and readiness to scale globally and deliver the best customer experiences through service delivery.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level