Senior Platform Manager, Payments

Airbnb

5h•Remote

About The Position

This role is in the Payments and Commerce Platform domain. As a Payments PM, you’re passionate about payments and are a subject matter expert on funds movement, transaction reporting and ledgers. You bring a deep understanding of the transaction lifecycle and how money moves between users, business platforms and payment partners, including payment gateways, banks and financial service providers. You have an understanding of how ledger systems handle transaction recording, data integrity, audit trails and reporting, and the importance of ensuring the accuracy, security, and compliance of the funds ledger platform. You’ll improve and innovate our end-to-end reporting and ledgering capabilities. You’re well versed at operating on a global scale, taking a platform approach to reduce operational/maintenance overhead while delivering seamless, secure, and reliable payments experiences that delight our community. You’re comfortable with ambiguity, and enjoy working backwards from highly ambiguous starting points by leveraging data, running experiments, and following a structured approach to build business use cases that influence a diverse team of engineers, data scientists, finance, compliance, legal, and business experts. You’re able to navigate through technical and regulatory constraints while simultaneously distilling and communicating complex subject matter to payments and non-payments stakeholders. If this sounds like an interesting challenge to you, we’d love to meet!

Requirements

5+ years in a product management role working on global payment platforms
Deep experience in building financial reporting, and ledger products within Payments
Familiarity with the broader payments ecosystem consisting of PSPs, acquirers and networks
You grasp the fundamentals of funds management, financial transactions, and ledger systems.
You have familiarity with double-entry bookkeeping, general ledger structures, and accounting principles.
Take ownership of day-to-day product management, execution and payment escalations
Platform product management experience, building products that can be leveraged by a variety of business customers
Ability to work directly with engineers to develop use cases, build inspiring narratives, prioritize features, and evaluate short-term vs. long-term trade-offs
Ability to lead by influence across a diverse team of engineers, data scientists, finance, treasury, compliance, legal, and business experts
Ability to clearly articulate the story for what problem you’re solving for and the vision you’re going after, combined with the capacity to dive into minute details when necessary
Exceptional decision making skills: given limited resources, how do you prioritize across needs?
Thrive in a startup culture: dealing with fast pace, changing needs, and limited resources
Highly data driven with strong analytical skills

Nice To Haves

Technical chops - experience as an engineer, data scientist, or payment operations specialist
Global perspective - experience with global and alternative payment methods
Knowledge and experience using collaborative tools of the trade (e.g. JIRA, SQL, Asana, Google Docs, Scrum, Agile) as well as design/mockup tools (e.g. Figma, Invision)
Operations - understands the mutually beneficial relationship between technology and operations, and can efficiently invest in each

Responsibilities

Drive Payments funds & ledger vision and strategy
Develop and execute a comprehensive multi year roadmaps that supports the measurement and optimization of payments at scale
Collaborate with cross-functional teams across Engineering, Operations, Analytics, Partnerships, Treasury, Finance, Tax and Product Management to define requirements, prioritize features and align goals
Develop compelling and clear product narratives and requirement documents. Develop hypotheses based experiments, define clear success metrics and detailed roll out plans
Define and analyze KPIs that inform success & health
Drive the integration of partner products and services to enhance our platform capabilities
Collaborate with cross-functional teams to develop comprehensive playbooks that support the resolution of top processing challenges for our community
Stay up to date with payment industry trends, technologies and best practices in payment processing. Leverage this knowledge to improve our processes and platform