Senior Platform Manager, CS Business Testing

Airbnb

115d • $194,000 - $239,000

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Airbnb Community Support (CS) team is a global business unit that provides support to our Community of millions of guests and hosts who take trips and join experiences around the world every year. Within CS, the Platform and Experience team is responsible for the product and technology that enables an intelligent, scalable and exceptional service experience.

Requirements

• 5+ years of experience in Quality Assurance, Business Testing or related fields.
• Strong analytical skills with the ability to use complex datasets for real-time insights and planning.
• Excellent communication skills to engage, ideate, and collaborate with diverse teams and leadership.
• Ability to identify operational inefficiencies, develop solutions, and implement process improvements.
• Experience with Google G-Suite (documents, sheets, slides, shared drive).
• Familiarity with additional project management tools (Asana, Airtable, LucidChart) or other administrative tools (Docusign) a plus.
• Collaborative and community-first user-centric mindset, with experience in cross-functional team projects blending technology, operations, and product ecosystems.
• Experience in operating in global environments across cultures, locations, and time zones.

Responsibilities

• Work closely with crossfunctional partner teams to create comprehensive test plans, testing requirement documents, and strategies to guide the testing process.
• Drive cross-functional initiatives to improve product and release quality.
• Identify and implement improvements to the testing process.
• Develop and refine processes and dashboards for tooling access and tooling account management, vendor spend tracking.
• Lead a small team of UAT testers.

Benefits

• Base pay range of $194,000—$239,000 USD
• Bonus eligibility
• Equity options
• Benefits package
• Employee Travel Credits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees