Senior Physician Success Manager (Remote - California)

MDpanel

18d•$90,000 - $140,000•Remote

About The Position

Our Mission: MDpanel is one of the largest providers of expert medical opinions in the United States. We are committed to being the most coveted partner for physicians, carriers, attorneys, and patients by connecting those in need of medical opinions with the most qualified and highly regarded medical professionals in the U.S. MDpanel allows our member healthcare professional partners to maximize their time and produce unparalleled revenue opportunities. In return, our carrier and attorney clients receive timely, complete, thorough, and easy-to-understand opinions to support the medical legal inquiry. MDpanel is revolutionizing the medical opinion space by creating the first true marketplace to connect those in need of medical opinions to those capable of providing them. Unlike traditional, services-based models, we are devoted to our healthcare professionals and are relentless about removing the burden of administration, securing exam volume, preparing for and supporting physical examinations, backend processing, report submissions, and billing. At the heart of MDpanel, our team is committed to delivering an unparalleled experience for all stakeholders. We think big, start small, and move fast. Our culture is built on supporting each other with accountability, transparency, and passion for our mission. Position Summary: The Senior Physician Success Manager is a senior relationship owner accountable for the performance, experience, and long-term retention of a portfolio of Qualified Medical Evaluator (QME) physicians. This is a revenue-critical position that carries direct accountability for physician production, evaluation quality, and network stability across MDpanel’s QME platform. This individual operates as the strategic partner to each physician in their portfolio, owning every dimension of the relationship from initial activation through sustained, high-performing engagement. They use relationship skills to influence physician behavior and drive performance results, anticipate risk before it materializes, and serve as the connective tissue between the physician and every internal function that touches their practice. The Senior Physician Success Manager is expected to be consultative, prescriptive, and credible — exercising independent judgment, influencing without authority across departments, and operating with the presence required to engage physicians, executive leadership, and external stakeholders with equal effectiveness. This role has significant visibility with senior leadership given its direct impact on revenue retention and network growth.

Requirements

Bachelor’s degree in Business, Healthcare Administration, or a related field (or equivalent work experience)
5+ years of strategic account management, client success, or relationship management experience in healthcare, physician services, or a similarly complex, high-touch environment
Demonstrated success owning senior-level client relationships where outcomes — not just activities — were the measure of performance
Proven ability to manage a portfolio of high-value relationships simultaneously, exercising judgment on prioritization, risk, and resource allocation
Strong problem-solving skills with the ability to resolve complex operational issues with urgency and sound judgment
Track record of influencing cross-functional teams and driving outcomes in matrixed or decentralized organizations
Exceptional interpersonal and communication skills with the ability to build trust and credibility with physicians, executive leadership, and external stakeholders
High emotional intelligence and composure under pressure, with the ability to navigate ambiguity, competing priorities, and difficult conversations
Strong analytical capability — comfortable using data, dashboards, and CRM systems to monitor performance, identify trends, and inform strategy

Nice To Haves

Experience with California workers’ compensation, QME processes, or DWC regulations
Background in physician onboarding, credentialing, or medical group operations
Familiarity with medical-legal evaluations, IMEs, or occupational health
Experience with customer success platforms and KPI tracking
Spanish language proficiency

Responsibilities

Own Physician Relationships End-to-End
Serve as the single point of accountability for the end-to-end physician relationship across a portfolio of QME physicians, owning outcomes — not just activities — from post-sales handoff through onboarding, active practice management, and long-term retention
Build trusted, consultative relationships with physicians that position MDpanel as an indispensable partner in their QME practice, developing a deep understanding of each physician’s goals, capacity, and risk profile to tailor engagement at the individual level
Drive Onboarding & Time-to-Activation
Drive rapid time-to-first-evaluation by orchestrating onboarding across Learning & Development, Scheduling, and Credentialing — owning the outcome, not just the handoff
Personally intervene to remove bottlenecks that threaten physician momentum, ensuring no physician sits idle during activation
Shepherd physicians through early milestones including first evaluations and report submissions, setting clear expectations around production cadence, quality standards, and the MDpanel partnership model
Optimize Physician Utilization & Growth
Own physician utilization targets and actively manage scheduling optimization, site expansion, and capacity planning for assigned physicians
Partner with leadership on strategic placement decisions for high-value physicians, balancing revenue potential with physician sustainability
Identify and execute growth opportunities including additional site listings, expanded availability, and new service lines with collaboration from other MDpanel teams.
Proactively Manage Retention Risk
Proactively identify and intervene on early indicators of disengagement, dissatisfaction, or attrition risk — not waiting for problems to surface
Design and execute physician-specific retention strategies, including service recovery plans for at-risk relationships
Own retention outcomes for assigned portfolio and report on trends, root causes, and mitigation effectiveness to leadership
Own Operational Issue Resolution
Serve as the senior escalation point for complex operational issues impacting physician evaluations, report delivery, or client satisfaction
Drive resolution of scheduling conflicts, documentation delays, and quality concerns with urgency and sound judgment
Ensure no case falls through the cracks — accountable for every evaluation reaching successful, timely completion
Support Physician Enablement
Guide physicians through standard workflows, technology platform updates, and internal tools
Translate complex processes into clear, actionable steps for the physicians
Connect physicians to appropriate internal resources and continuing education materials
Collaborate Cross-Functionally & Externally
Operate as a peer to functional leaders across Sales, Credentialing, L&D, Scheduling, IT, and Operations — influencing priorities and driving alignment without direct authority
Maintain and manage external relationships with attorneys, adjusters, and applicants on behalf of assigned QME physicians and MDpanel
Provide Market Intelligence
Contribute market intelligence from physician interactions to inform competitive positioning, retention strategy, and network development
Represent the physician’s voice internally, advocating for their needs while balancing organizational prioritie