Senior Physician Referral Liaison - Pediatric Cardiology Associates

Texas Children's Hospital•Houston, TX

10h

About The Position

We are searching for a Senior Physician Referral Liaison - Pediatric Cardiology Associates -- someone who works well in a fast-paced setting. In this position, you will be responsible for the professional business development of targeted physicians to drive referrals to Hospital through strategic account management, account migration and acquisition, and exceptional service and support. Strategically located throughout the greater Houston area, Texas Children's Specialty Care offer the same high-quality pediatric subspecialty care as our hospital – right in your neighborhood. Staffed by pediatric specialists from Texas Children's Hospital and Baylor College of Medicine, our teams are trained to care for the physical and emotional needs of children and adolescents. Working closely with a child's primary-care physician, our specialists diagnose health conditions and develop patient-specific treatment plans. Texas Children's Specialty Care locations use child-sized medical equipment in colorful, child-friendly atmospheres that cater to young patients' needs and interests.

Requirements

Bachelor's degree
5 years’ experience in physician marketing, customer relationship management, or sales/account management

Responsibilities

Develops and executes strategic action plans targeted toward physicians and their staff, to acquire, grow and nurture strong relationships that ultimately drive profitable referrals.
Performs as liaison between the hospital and community-based referring physicians.
Communicates and conducts personal visits regularly to referring physician offices to develop and maintain strong relationships with referring physicians and their office staff. Assists in building marketing programs and communication plans designed to improve physician loyalty, drive account migration and acquisition, enhance referral profitability.
Ensures management of all functions related to problem resolution, identifying problems or concerns and offering exemplary service as the interface liaison to help drive resolution to referral issues.
Maintains complete and accurate physician records and inputs into the customer relationship management (CRM) program Salesforce.com, in a timely manner.
Coordinates referring physician meetings with specialists and /or representatives from Texas Children’s Hospital.
Informs senior management of important referring physician, community and corporate issues.
Develops an in-depth knowledge of the services offered at Texas Children’s Hospital and the appropriate process for implementation of referrals and authorizations.
Develops and implements education opportunities sponsored by Texas Children’s Hospital, targeted to referring physicians.
Implements marketing plans and programs targeted to physicians in their territory and represent Hospital at targeted physician conferences
Manages both data gathering and data reporting for assigned territory demonstrating effectiveness in driving referrals and revenue