Senior Pharmacy Systems & Operations Lead

The Pharmacy Hub•Fort Lauderdale, FL

1d•Onsite

About The Position

The Pharmacy Hub operates at the intersection of mail-order pharmacy, e-commerce, and telehealth-driven DTC models. As we scale volume and complexity, we are rolling out a new Pharmacy Management System (PMS) to support high-velocity fulfillment, seamless digital intake, and reliable downstream execution. This role is responsible for shaping how pharmacy systems support modern, API-driven, consumer-first healthcare delivery. The work done here directly affects throughput capacity, unit economics, provider workflows, patient experience, and the long-term scalability of the platform. This is a senior execution role designed for someone who understands how e-commerce demand, telehealth prescribing, and pharmacy fulfillment converge in production and knows how to operationalize that reality through systems.

Requirements

Bachelor’s degree in Business, Engineering, Information Systems, Operations, or a related field.
4–10+ years of experience across pharmacy operations, pharmacy systems, or fulfillment execution.
Direct experience in mail-order pharmacy environments.
Demonstrated exposure to clinics, telehealth, or other pharmacy fulfillment models.
Hands-on experience implementing or scaling pharmacy systems in live, high-volume operations.
Strong understanding of how digital demand flows translate into pharmacy floor execution.

Nice To Haves

Experience supporting subscription models, asynchronous care, or API-driven order ingestion.
Familiarity with modern fulfillment, logistics, and platform-based healthcare ecosystems.
Background in operational excellence, process engineering, or large-scale system rollouts.
Team player and effective communicator.

Responsibilities

Lead the execution of the Pharmacy Management System rollout across live mail-order operations.
Translate clinic onboarding, workflow for clinical prescribing, implement prescription ordering portal, Rx order flows, telehealth prescribing patterns, and pharmacy workflows into system configuration and operating models.
Own phased deployments, cutovers, testing, and post-go-live stabilization in high-volume environments.
Partner with engineering, DevOps, pharmacy operations, sales, accounting, and external vendors to ensure integrations are reliable, scalable, and production-ready.
Align PMS workflows with upstream demand from Clinics, DTC, e-commerce, and telehealth platforms.
Design systems and processes that can absorb spikes in order volume without degrading SLAs or staff performance.
Reduce manual intervention and exception handling across intake, verification, fulfillment, and shipment.
Ensure scale is achieved through system design and workflow optimization, not linear headcount growth.
Support pharmacy operations serving clinics, health systems, consumer-facing brands, and telehealth providers.
Ensure the PMS supports real-time order ingestion, batching, routing, labeling, fulfillment, and downstream reporting.
Account for refill cadences, asynchronous prescribing, provider network variability, and consumer experience expectations.
Prepare systems to support new care models, SKUs, fulfillment pathways, and partner integrations.
Serve as the execution bridge between pharmacy operations, platform engineering, product, and executive leadership.
Define and document SOPs, operating standards, and training materials that reflect how work happens on the floor and across digital channels.
Lead change management efforts that ensure adoption across pharmacy staff and operations teams.
Establish and track KPIs tied to throughput, cycle time, accuracy, cost per order, and system reliability.
Ensure system workflows align with pharmacy regulations, audit requirements, and HIPAA obligations.
Partner with compliance and quality teams to embed controls directly into operational workflows.
Identify operational and system risks introduced by scale and implement mitigation strategies.