Senior Pharmacy Care Technician - Hybrid in Houston, TX or Schaumburg, IL
About The Position
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. As a Senior Pharmacy Care Technician, you will perform live telephonic outreach to UHC Medicare members and their physicians/pharmacies to improve health quality outcomes (i.e., medication adherence, appropriate drug utilization). This is your opportunity to join a pharmacy team with a focus on clinical and business collaboration. You will find an incredible team culture that provides opportunities to learn and evolve every day. Schedule: Monday – Friday, 8-hour shift between the hours of 8am – 5pm. This is a hybrid-remote role. You will be required to work onsite 1 day per month and work remotely (work from home) all other days of the month. Office Location: Houston, TX – 2950 North Loop West, Brookhollow Central III, Houston, TX Schaumburg, IL - 1600 McConnor Parkway, Schaumburg, IL 60173 If you reside in Houston, TX and Schaumburg, IL, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges. This position follows a hybrid schedule with 1 in-office day per month. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma/GED (or higher)
- Active and unrestricted Pharmacy Technician license in your state of residence
- National Pharmacy Technician Certification
- 3+ years of Pharmacy Technician experience
- Beginner level of proficiency with navigating Microsoft Office and a Windows-based environment
- Reside within commutable distance to Houston, TX OR Schaumburg, IL office location
- Ability to work Monday – Friday, 8-hour shift between the hours of 8am – 5pm
Nice To Haves
- Retail and/or mail order pharmacy experience
- Experience with Part D claims adjudication
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Responsibilities
- Perform telephonic customer outreach to improve health quality outcomes in collaboration with Clinical Pharmacists
- Provide additional telephonic engagement with providers and pharmacies
- Assess and interpret customer needs and requirements, triaging to a Clinical Pharmacist when appropriate
- Outbound calls to CAHPs detractors and MedAdhmembers to improve member experience and reduce barriers to adherence drugs
- Document and track member engagement
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
