This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The essential functions of a Pharmacy Technician in Prior Authorization are providing expertise and customer service support to members, customers, and/or providers. This position exists to take incoming requests for prior authorizations, for formulary and non-formulary medications, while ensuring a high level of customer service and maximizing productivity. Requests can be received via fax or telephone, from providers' offices and pharmacists. The position provides clinical review for authorizations in keeping with legal and contractual requirements, including but not limited to turnaround times (TATs) and service level agreements (SLAs). The technician must provide the information clearly, accurately, and in a professional manner. Interactions with callers must be documented per contractual and various regulatory legal requirements. If you live in the state of Vermont, Maine, Indiana, Wyoming, Iowa, Michigan, or Alabama, you will have the flexibility to telecommute as you take on some tough challenges. The role primarily involves answering prior authorization calls, processing authorizations through various computer systems, and ensuring patient safety and quality of work. The technician will also resolve issues and complaints in a timely manner and perform other duties as assigned by management. Training for this position lasts for 5 weeks, and candidates must have their own home internet access and a secure workspace.
