Senior Personal Banker - Multiple Locations

Midwest Bank Centre • St. Louis, MO

6d

About The Position

Objectives of this Role Engage with customers and establish rapport that builds stronger relationship Assist team in achieving branch goalsProvide excellent customer serviceRemain flexible to accommodate branch staffing needsWork independently and manage their timeFollow policies and procedures, maintain accuracy Follow through on daily, weekly and monthly tasksContribute to branch meetings and culture Essential Functions Promote products and services based on customer's needs: Understand each customer’s financial goals and provide consultative advice to help them achieve their goals; go beyond basic transactional interactions to derive complete solutions tailored to each customer’s unique situation. Banker will be responsible for assisting with account opening and account maintenance for consumer and business customers including completion of consumer loan applications and closings. Understanding of digital systems and its functionality: Support and promote digital banking with knowledge of all online and app-based banking solutions, online/mobile banking setup, login, and password resets while offering advice in using various digital solutions like bill pay, mobile deposit, alerts, online transfers, payments, etc. Teller transaction processing: Assist customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies and answering questions. Maintain and balance cash drawers and reconcile discrepancies. Teller will be responsible for assisting with account maintenance including completion of credit card applications. In-bound and out-bound call handling: Be proactive, using contact management methodology to build relationships over time, identifying opportunities for expanding customer relationships, making next-best product recommendations, and solving issues or problems before they arise. Referrals to business partners: Connect customers to experienced banking partners when appropriate to ensure that customers can accomplish all their financial needs within Midwest BankCentre Facilitate Financial Empowerment courses: Assists in leading financial education courses aimed at improving the community understanding of finances and ways of achieving their financial goals. Assist team in achieving branch goals: Serve as a mentor/trainer for new employees, help develop strategies for more effective sales, both individually and as a part of the team and assist with MBC@Work presentations to build stronger relationships with business customers. Understanding of federal banking regulations: Through specific on-going training, you will gain knowledge of and adhere to BSA, USA Patriot Act, AML, obtain and maintain NMLS and Notary Public. The employee must maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are as required and may change at any time with or without notice. Competencies Customer Centric Focus Diversity and Inclusion Act with Integrity Collaboration and Teamwork Results Oriented/Execution Business Acumen

Requirements

• High School Diploma (or equivalent) is required
• A minimum of five years bank customer contact or retail sales experience
• Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively.
• Technologically savvy with the ability to quickly learn and adapt to new systems and software.
• Problem-solving mindset and the ability to think critically under pressure.
• Excellent attention to detail and organizational skills.
• Ability to work independently, as well as collaborate effectively within a team environment.
• Flexibility to work some weekends and evenings, as per business needs.

Nice To Haves

• Associates or Bachelor's degree preferred

Responsibilities

• Promote products and services based on customer's needs
• Assist with account opening and account maintenance for consumer and business customers including completion of consumer loan applications and closings.
• Support and promote digital banking with knowledge of all online and app-based banking solutions
• Assist customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies and answering questions.
• Maintain and balance cash drawers and reconcile discrepancies.
• Be proactive, using contact management methodology to build relationships over time
• Connect customers to experienced banking partners when appropriate
• Assists in leading financial education courses aimed at improving the community understanding of finances and ways of achieving their financial goals.
• Serve as a mentor/trainer for new employees
• gain knowledge of and adhere to BSA, USA Patriot Act, AML, obtain and maintain NMLS and Notary Public.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED