Senior Personal Banker

Glacier Bank • Yuma, AZ

309d

About The Position

Join one of the best banks in Arizona. Foothills Bank has been on the list of Top Companies to Work for in Arizona for 4 years in a row! Learn More About Our Recognitions! As a primary contact for bank customers, the Senior Personal Banker is responsible for developing and retaining customer relationships through providing a consistent level of exceptional service. Open new business and consumer accounts. Response to customer inquiries and provide solutions based on their needs. Proactively work to develop and maintain long-standing customer relationships. Greet, listen, engage, and actively profile to ascertain customer needs and present sound and mutually beneficial financial solutions. Maintain high quality personal performance and professional standards and actively request support and training as needed. Assists and supports the BM with oversight of Personal Bankers and New Account Representatives. Serve as back up if the Assistant Branch Manager is absent.

Requirements

• High School Diploma or Equivalent.
• 3+ years banking experience.
• Demonstrated effective interpersonal relationships and teamwork.
• Advanced account opening and maintenance skills.
• Familiarity with consumer lending.
• Ability to lead in a positive manner with a focus on others.

Responsibilities

• Assists and supports the BM with hiring decisions, training, performance reviews, disciplinary actions, and coaching/mentoring the personal bankers and new account representatives.
• Assists Branch Manager in overseeing branch in the event of both branch manager and assistant branch manager absence.
• Originate Consumer Loans for branch and as assigned by Consumer Loan Department Manager.
• Open, maintain or originate consumer and business deposit, savings, health, time deposit accounts, IRAs, foreign/domestic wires, safe deposit boxes, and e-banking products in an efficient manner.
• Promote and assist customers with various aspects of the Visa Business Card.
• Prepare associated documentation and scan for record retention purposes within required time frames.
• Educate customers as to penalties, earnings, etc.
• Display exceptional customer service skills in order to gain, retain and maintain customer relationships.
• Primarily responsible for developing and retaining customer relationships.
• Play an integral role in bank growth by meeting customer's needs while maintaining profitability and proactively finding opportunities to enhance customer relationships.
• Identify customer needs through active listening and profiling and fulfilling their needs with appropriate products and services.
• Act promptly on customer requests, follow through on commitments and obligations. Ask follow-up questions to determine if customer needs and expectations have been addressed.
• Process ACH and debit card disputes, stop payments, etc. and escalate as necessary.
• May act as Teller when needed; maintain up to date training and compliance standards.
• Maintain proficient knowledge of bank products and services to effectively present the appropriate solutions to the customer.
• Answer incoming calls, answer inquiries, direct calls, take messages and return call.
• Complete bank training in a timely manner.
• Regular and predictable attendance is an essential function of this job.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Health savings account option.
• Employee Assistance Program (EAP).
• Health rewards program.
• 401(k) retirement savings plan.
• Discounts on banking products and services.
• Paid Time Off (PTO) and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED