Senior Performance Analytics Consultant

The Hartford • San Antonio, TX

3d • $94,000 - $141,000 • Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. A new opportunity can catalyze professional growth, expanding your skill set and business understanding. If this position aligns with your career goals, you are encouraged to apply. If uncertain, consider discussing it with your manager. The Claims Liability Performance Analytics team is seeking a Senior Performance Analytics Consultant to join the Auto Bodily Injury (ABI) analytics team. This role focuses on analyzing operational and financial trends for auto bodily injury claims across Personal and Business Insurance. It requires strong analytical expertise and strategic thinking to transform complex data into actionable insights that influence business decisions. You will collaborate with claims, actuarial, product, and other segment leaders to proactively share emerging trends and address questions on KPIs, health of the line metrics and emerging trends or issues. Beyond delivering robust analytics, the ability to craft compelling, data-driven narratives is essential to influence decision-makers and drive results. The successful candidate will leverage extensive data across multiple domains, partnering with process analysts and consultants to develop new metrics, test hypotheses, and generate impactful insights. Storytelling with data is critical as you engage diverse audiences to enable informed decisions and drive action. This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office should maintain their current work arrangement with the expectation of coming into the office as business needs arise.

Requirements

• Bachelor’s degree preferred; experience in data or performance analytics a plus.
• Expertise in data analytics with proficiency in tools for exploration, analysis, and visualization (e.g., Snowflake, Oracle, Excel, Tableau Desktop/Server, ThoughtSpot).
• Strong foundation in data analysis and AI literacy, with a commitment to continuous learning and curiosity.
• Proficiency in SQL (required) for managing and manipulating large datasets; Python preferred.
• Ability to collaborate with business partners to deliver actionable insights using critical thinking and strategic decision-making.
• Excellent communication skills and ability to build trusted partnerships.
• Skilled at managing multiple projects, prioritizing effectively, and aligning plans to business objectives.
• Ability to lead without formal authority, working independently and in team environments.
• Demonstrated adaptability and resilience in response to evolving operational, industry, and technological trends.
• Customer-focused, translating needs into innovative, actionable solutions through problem-solving and creativity.
• Proven track record of delivering innovative data solutions with measurable outcomes.

Nice To Haves

• Familiarity with Agile methodology is a plus.

Responsibilities

• Ability to identify and drive meaningful improvement within the Auto Bodily Injury Claims organization, focusing on severity management, litigation strategies, and customer experience.
• Opportunity to connect newsworthy macro trends to auto BI claim trends and operational performance (e.g., medical inflation, rising attorney involvement, evolving regulatory environments, and demographic shifts impacting injury patterns).
• Drive progress on the most critical initiatives in Auto BI claims through engagement in various MBR, HOTL, etc., meetings, serving as an independent assessment for initiative health and benefit realization.
• Exposure to segment and actuarial leaders sharing insights at monthly collaboration meetings, including discussions on frequency/severity trends, reserve adequacy, and predictive modeling for injury outcomes.
• Develop presentation material regularly reviewed by the executive leadership team, highlighting performance metrics, emerging risks, and strategic recommendations for Auto BI claims.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees