Senior People Partner, Operations

Covered • Denver, CO

76d • $110,000 - $115,000

About The Position

As a Senior People Partner, Operations at Covered Insurance Solutions, you will play a key role in transforming HR operations, enhancing the employee experience, and fostering a culture of excellence. This role requires a strategic and hands-on HR professional who can build strong client relationships, provide white-glove service to employees, and ensure compliance across all states of operation. You will manage leave of absence (LOA) communication and tracking, compliance, performance management, employee relations (ER) cases, tracking key HR metrics, time card and payroll processing, assisting in HR system and tool implementation, and overseeing benefits, vendor engagement, and administration.

Requirements

• 7+ years of experience in HR operations, employee relations, and compliance, preferably in a fast-growing or multi-state organization.
• Experience working in an Insurance Agency or with a non-exempt workforce is a huge plus.
• Deep knowledge of employment laws, LOA regulations, and HR compliance across multiple states.
• Experience managing time cards, and processing payroll is a must.
• Experience handling performance management and employee relations cases with a strategic, business-oriented approach.
• Strong data analysis and reporting skills, with the ability to translate HR metrics into actionable insights.
• Exceptional relationship-building skills with the ability to provide concierge-level HR support.
• Experience in HR system and tool implementation with a proven track record of successful deployment and process optimization.
• Proven experience in benefits administration and vendor management, ensuring optimal employee offerings and cost management.
• Ability to work in a fast-paced, evolving environment with a high degree of autonomy.
• Experience with HRIS and reporting tools is a plus.

Responsibilities

• Partner with business leaders & managers to drive a seamless and engaging employee experience.
• Provide exceptional HR services, ensuring that employees & managers receive proactive, responsive, and high-touch support.
• Help streamline HR processes, identifying areas for operational improvement and automation.
• Help support Performance and Employee Relations (ER) cases, ensuring timely resolution and adherence to best practices.
• Ensure all comply with federal, state, and local employment laws across all company locations.
• Work closely with a third party LOA administration, ensuring compliance and take a lead on comms with employees and managers, track LOA records in HRIS.
• Provide guidance and coaching to managers on performance management, disciplinary actions, and workplace issues.
• Track and analyze key HR metrics, such as attrition, engagement, and performance trends.
• Provide data-driven insights. Enhance HR reporting capabilities to support decision-making and continuous improvement.
• Support HR system and tool implementation, ensuring seamless integration and adoption.
• Ensure seamless and accurate payroll processing (UKG).
• Oversee benefits vendor relationships, ensuring high-quality service and optimal program delivery.
• Ensure accurate benefits administration, including open enrollment, new hire enrollments, and life event changes.
• Monitor compliance with healthcare regulations, including ACA and state-specific requirements.
• Act as a primary point of contact for employees regarding benefits inquiries and issue resolution.

Benefits

• Medical, Dental, and Vision Insurance to keep you healthy and covered.
• FSA and HSA for added financial flexibility.
• Life Insurance, AD&D, STD, and LTD to protect you and your loved ones.
• 401(k) Retirement Savings Plan to help you build a secure future.
• Casual Time Off Policy: take the time you need to recharge.
• 13 Paid Holidays per year to celebrate and relax.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 1-10 employees