Senior People Partner (CX)

Gusto • Denver, CO

76d • $94,000 - $147,000

About The Position

As a People Partner, you will drive people strategies and solutions for a designated organization or subset of teams within Gusto. In this role, you will excel in dynamic and challenging environments, applying your passion for developing and refining processes and practices. You will be skilled at influencing and mentoring others, and adept at building strong relationships with leaders and employees. Recognized as an HR thought leader, you will balance the need to be a strategic business partner with a hands-on approach. Positions are available across Revenue, Customer Experience, and Engineering teams.

Requirements

• HR experience as a People Partner (HR Business Partner) and/or HR Generalist across various industries and scales, or progressively senior roles in the People function with a proven ability to craft and deliver strategic plans.
• Strong strategic thinking and business acumen with the ability to align People initiatives with business objectives, translating strategy into actionable plans.
• Strong relationship management and executive presence with proven ability to influence and coach leaders, coupled with exceptional interpersonal skills.
• Excellent communication skills, capable of clearly and concisely conveying information to employees at all levels.
• Ability to manage multiple stakeholders and competing priorities, demonstrating urgency and adaptability to changing business needs.
• Significant experience with workforce analytics, using data and reporting to drive strategic decisions.
• Excellent change management skills with a proven track record of developing and leading organizational change initiatives that deliver measurable business results.
• Demonstrated agility and ability to thrive in ambiguous, fast-paced, and dynamic environments.
• Ability to maintain confidentiality and handle issues ethically and with integrity.

Responsibilities

• Lead the organization you support to achieve its People objectives, including attracting, hiring and onboarding great talent, developing and retaining Gusties, and achieving our goals around representation and inclusion.
• Influence business and talent initiatives that support our short and long-term business goals, including driving practices that enable high performance and operational excellence.
• Initiate and maintain effective communications with leadership and employees; provide coaching and guidance on matters related to performance management, offer feedback on style and behaviors to improve employee productivity and engagement.
• Engage in strategic workforce planning by assessing organizational capabilities; identify competency and talent gaps, ensure development of people resources; and introduce succession planning.
• Build strong partnerships across the People team roles and functions (Invite, Talent Development, Compensation and Benefits) as well as operate as part of a larger People Partner team to create a consistent Gustie experience.
• Identify and translate current and future business needs into a comprehensive People/Talent Plan.
• Provide organizational development support through interventions such as organization design, development solutions, leadership coaching, and proactive change management.

What This Job Offers

• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Number of Employees: 1,001-5,000 employees