Senior People Ops Generalist

The Mind Company

102d • $103,000 - $135,000

About The Position

People Ops at The Mind Company is a small team with a large impact, partnering with managers and leadership to curate an engaging and positive candidate and employee experience. To further this goal, we’re looking for a seasoned Sr. People Ops Generalist who thrives in fast-paced environments and is energized by managing both strategic initiatives and day-to-day operations. It’s a broad set of responsibilities, so we are searching for a true generalist who is equally happy scheduling candidates as they are working behind the scenes to keep us compliant and paid on time. This role revolves around managing an extensive list of critical and time-sensitive tasks, so we’re looking for someone who moves quickly, has a keen eye for detail, and is aligned with our goal of timely responses (even if that means jumping on after hours). This role regularly interacts with candidates, employees, and external partners, so excellent written and verbal communication and a customer-service mindset are essential for success. This is a fully remote position anywhere in the United States, targeting candidates based outside of major metro areas. The role will partner with and report to the Director of People Ops.

Requirements

• 5+ years of progressive HR experience and hold an HR certification (PHR, SPHR, or SHRM-CP/SCP).
• Broad knowledge of HR operations, compliance, and benefits administration, with experience managing multi-state employment requirements (particularly for companies with 50-100 US-based employees).
• Highly reliable, detail-oriented, and 'sweat the small stuff'.
• Experience leveraging AI to increase productivity and impact, with sound judgment to do so ethically and effectively.
• Proactive problem-solver, regularly noticing things that need to be done and/or could be improved, and taking the initiative to do so.
• Customer service mindset and excellent written and verbal communication skills.
• Ability to flex schedule to accommodate urgent after-hours requests.

Nice To Haves

• Experience with full-cycle recruiting, including sourcing, resume screening, phone screening, candidate communication, and ATS management (we use Ashby).

Responsibilities

• Keep our HR data accurate and confidential by managing our HR systems and records (Gusto, BambooHR, Deel).
• Ensure the team is compensated and cared for through managing global payroll, benefits administration, 401(k), and leaves (eg. parental, FMLA, disability, etc.).
• Keep us compliant, ensuring adherence to federal, state, and local employment laws, visas, overseeing tax registrations and filings, and supporting audits.
• Provide expert advice on HR, benefits, and compliance matters internally, applying and updating company policies in the employee handbook.
• Lead onboarding and offboarding efforts, including managing documentation (eg. I-9, PIIA, COBRA, etc.), scheduling sessions, and coordinating device shipment.
• Liaise with external vendors and partners, including immigration attorneys, benefits brokers, and government agencies, to manage critical HR processes and ensure compliance.
• Keep our recruiting process running smoothly by managing our ATS and recruiting admin (eg. posting JDs, scheduling interviews, sending offer letters, etc.).
• Provide an excellent candidate and hiring manager experience through helpful and timely communication.
• Celebrate important moments by managing our employee recognition and swag efforts (eg. scheduling swag/gift delivery, designing/ordering new swag, anniversary shout-outs, etc.).
• Keep the business running smoothly through virtual office management (eg. device procurement, IT account management, mail, all-hands slide deck management, etc.)

Benefits

• Competitive salary and equity
• Medical, dental, and vision insurance for you and your family
• Distributed team flexibility, with a home-office stipend and co-working reimbursement
• Annual learning, wellness, and travel stipends
• Generous PTO, flexible sick leave, and paid parental leave
• Annual company meetup in a fun location

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree