Senior People Operations Associate

Endava • Hartford, CT

72d • Hybrid

About The Position

Provides on-site customer service to our team members and delivers warm, knowledgeable HR support; acts as a company ambassador during internal events, as applicable. Acts as a leader for the organization, exhibiting our core values: Thoughtfulness, Openness, Adaptability, Smart Thinking and Trust. Act as the first point of contact for employee relations issues, resolving moderate matters and escalating complex cases as needed. Maintains the highest level of confidentiality and discretion. Supports and maintains all corporate policies, procedures, quality, and confidentiality standards as outlined in the Endava Group Employee Guide. Provides HR policy guidance and interpretation for domestic operations; advises HR Manager on and supports policy creation. Supports the full life cycle of employment, including onboarding and exit processes. Provides tactical consultation and guidance to management (coaching, counseling, development, disciplinary actions). Maintains employee-related databases and prepares reports for management. Organizes, completes, and presents projects as assigned. Partners with our nearshore and close-to-client teams, as applicable. Promotes professionalism, and a collaborative, learning environment within the team; works closely with other HR team members to provide 360 support. Innovates best practices in people programs and implements an array of HR-centric programs. Works closely with management and employees to improve communications, enhance working relationships, build morale, and increase productivity and retention. Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations. Maintains records, reports, and logs to ensure compliance. Uses available tools, including MS Outlook/Word/Excel; other software, etc. Understands Endava policies and processes; own HR processes and obtain required approvals, as applicable. Exhibits a "no task too small" attitude and is a team player. Other duties, as assigned.

Requirements

• 3 years of experience.
• Strong HR project management skills.
• Working knowledge of multiple human resource disciplines.
• Thorough understanding of applicable laws and policies.
• Excellent customer skills with strong communication skills.
• Effective leadership and interpersonal skills.
• Detail oriented with critical thinking skills.
• Ability to write reports and business correspondence.
• Ability to multitask and present information effectively.
• Strong conflict management and negotiation skills.
• Proficiency with Microsoft Office Suite.
• Ability to work independently and in a team environment.
• Ability to maintain confidentiality.
• Ability to handle necessary stress.
• Physical requirements include sitting, standing, and computer work.

Responsibilities

• Provides on-site customer service to team members and delivers HR support.
• Acts as a company ambassador during internal events.
• Acts as the first point of contact for employee relations issues.
• Maintains confidentiality and discretion.
• Supports and maintains corporate policies and procedures.
• Provides HR policy guidance and interpretation.
• Supports the full life cycle of employment.
• Provides tactical consultation and guidance to management.
• Maintains employee-related databases and prepares reports.
• Organizes and presents projects as assigned.
• Partners with nearshore and close-to-client teams.
• Promotes professionalism and a collaborative environment.
• Innovates best practices in people programs.
• Works closely with management and employees to improve communications.
• Protects the interests of employees and the company.
• Maintains records and logs for compliance.
• Uses available tools including MS Office.
• Understands and owns HR processes.
• Exhibits a team player attitude.

Benefits

• Competitive salary package.
• Share plan and company performance bonuses.
• Career coaching and global career opportunities.
• Internal development programmes for management and technical leadership.
• Complex projects and rotations.
• Training, certifications, and online learning platforms subscriptions.
• Hybrid work and flexible working hours.
• Global internal wellbeing programme.
• Access to wellbeing apps.
• Inclusion and diversity programmes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees