Senior People Director

SSP
5d$185,000 - $195,000Remote

About The Position

The Senior People Director leads and is accountable for the performance, effectiveness, and results of the Regional People Leader team across the United States and Canada. This role serves as a strategic partner to Field Operations leadership, ensuring consistent, high-quality execution of all people processes, including talent management, employee relations, labor relations, training, compliance, and culture across the field organization. The Senior People Director champions SSP’s values of Passion, Ownership, Team, and Curiosity, driving a high-performance, inclusive culture where leaders are developed, teams are engaged, and results are achieved. This role ensures full alignment and consistency with enterprise-wide people strategies, policies, programs, and initiatives, while holding leaders and People teams accountable for execution, compliance, and measurable outcomes. The position plays a critical role in shaping organizational capability, mitigating risk, and building strong leadership pipelines to support SSP’s growth and operational excellence.

Requirements

  • Minimum high school diploma/certificate required (or international equivalent).
  • Bachelor’s degree in human resources, or related degree, or Foreign Equivalence preferred.
  • 10+ years of HR Business Partner experience, plus a minimum of 3 years’ experience at the Director level preferred.
  • Minimum of 3 years’ experience overseeing a team of human resource professionals preferred.
  • Proven experience in human resource related project management, including planning, execution, and delivery of cross-functional initiatives with measurable outcomes.
  • Strong proficiency in HR systems (HRIS), timekeeping platforms, and related technologies; ability to leverage systems for reporting, analytics, and process optimization.
  • Advanced computer literacy, including Microsoft Office Suite (Excel, PowerPoint, Word), project management tools (e.g., MS Project, Smartsheet), and collaboration platforms.
  • Ability to manage heavy workloads. Effectively manage conflict situations leading to successful outcomes. Must be able to work under high pressure situations and meet tight deadlines.
  • Flexible schedule as business demands.
  • Must be able to establish and maintain eligibility to perform work in the US without sponsorship, and be able to travel and work ~60% within the US and Canada as needed, with overnight and extended stay.
  • Must be able to pass and maintain a criminal background check, and as required, meet airport security requirements (e.g., Transportation Security Administration (TSA) clearance, comprehensive Federal Aviation Administration (FAA), Transport Canada, etc.).

Nice To Haves

  • Previous HR experience in the restaurant, retail, or hospitality industry preferred.
  • Previous experience in a union environment preferred.

Responsibilities

  • Lead & Develop the Regional People Leader Team
  • Culture, Engagement & Values Leadership
  • Employee Relations & Performance Management
  • Talent Management & Succession Planning
  • Training, Development & Leadership Capability
  • Labor Relations & Collective Bargaining
  • Legal Compliance & Risk Management
  • Policy, Process & Program Execution
  • Strategic Partnership & Organizational Planning
  • Operational Excellence & Field HR Execution
  • Leadership, Ethics & Role Modeling
  • Data, Metrics & Results Accountability
  • Project Management & Strategic Initiative Execution

Benefits

  • Bonus Eligible
  • Comprehensive benefits package

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What This Job Offers

Job Type

Full-time

Career Level

Director

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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