Senior Payroll Manager

Loews Hotels•Nashville, TN

46d

About The Position

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests. Who We Are: Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, is a daily focus for us. The Senior Payroll Manager is responsible for overseeing all aspects of payroll and tax processing, ensuring compliance, accuracy, timeliness, and adherence to regulatory requirements. This role partners cross-functionally with teams across Accounting, Legal, Corporate Tax, Benefits, Talent, IT, and Operations to drive seamless payroll execution. Collaborating closely with local hotel HR and Finance teams, the Senior Payroll Manager will collect, validate, and process payroll data, while ensuring proper reconciliation of payroll funding, general ledger reporting, union and benefits contributions, and tax filings. Expertise in Workday Payroll is essential, with a focus on optimizing system capabilities and identifying opportunities for automation and efficiency. This position plays a key role in identifying and addressing compliance gaps, in partnership with the Director of Payroll Services. The Senior Payroll Manager will develop and report key performance metrics to senior leadership and drive continuous improvement initiatives to elevate service levels. Reporting to the Director of Payroll Services, this role leads the Payroll Manager and supports the broader payroll processing team.

Requirements

Bachelor's degree in Accounting, Finance, or related field
8-10 years of experience in full cycle, multi-state and multi-FEIN payroll processing
Minimum of 5 years managing, coaching, and developing diverse team members
Experience in federal, state, and local tax filings with expertise in resolving complex tax issues
Experience with payroll accounting and its impact on financial systems
Proven ability to lead cross-functional projects
Proficient in Workday, UKG, Oracle or similar payroll systems
Experience with ADP Smart Compliance
Intermediate proficiency in Microsoft Excel, Word, Outlook, and PowerPoint
Strong understanding of 401(k) processes, Section 125 Cafeteria Plans, and deferred compensation plans
Knowledge of wage withholding orders, garnishments, and levies
Ability to analyze and resolve complex payroll issues and calculations
Self-starter with a strong sense of accountability
Ability to optimize processes and drive operational efficiency
Delivers outstanding customer service and builds strong work relationships
Excellent communication skills and ability to work under pressure
Organized, adaptable, and deadline-driven, with the ability to maintain composure and make decisions in stressful situations

Nice To Haves

Certified Payroll Professional (CPP) preferred

Responsibilities

Oversee and support the Payroll Manager in executing end-to-end payroll processing for weekly, biweekly, and off-cycle payrolls for union and non-union Team Members
Ensure accurate processing of manual checks, stale-dated checks, voids, returned direct deposits, garnishments, taxable fringe benefits, and relocation expenses
Execute quarter-end and year-end processes, including related tax reconciliations and reporting
Partner with external payroll service provider to ensure timely and accurate filing of Federal, State, and Local payroll tax returns, including year-end reporting and W-2 forms
Coordinate and maintain continuous data synchronization and integrity across systems by identifying and resolving inconsistencies in job codes, employment status, and other pay data
Serve as a subject matter expert on payroll and time and attendance systems supporting improvements and implementing procedural changes
Foster a culture of accountability, customer service, and continuous improvement through effective goal setting, coaching, and performance evaluations
Ensure SOX compliance and maintain internal controls by updating procedures, MET Forms, and department policies
Manage internal and external payroll and payroll tax audits, ensuring timely resolution of issues and delivery of audit materials
Stay current on legislative and regulatory payroll tax changes and industry best practices to ensure compliance
Collaborate with the Director of Payroll Services in planning and implementing payroll-related initiatives across multiple locations
Partner with internal business partners across Accounting, Legal, Corporate Tax, Benefits, Talent, IT, and Operations to deliver a first-in-class payroll experience
Manage relationships and deliverables with external service providers to ensure quality
Act as the primary delegate for the Director of Payroll Services during absences, performing core duties and providing leadership continuity