Senior Patient Services Specialist

Swedish Health Services • Edmonds, WA

424d • $59,114 - $88,920

About The Position

The Senior Patient Services Specialist at Swedish First Hill plays a crucial role in providing exceptional customer service within the Swedish Radiosurgery Center (SRC). This position involves a variety of clerical and administrative tasks, including scheduling appointments, managing patient referrals, and maintaining medical records. The specialist acts as a liaison between patients, families, and other departments, ensuring effective communication and problem-solving around patient care.

Requirements

• 1 year of receptionist or front desk experience in a clinic or hospital setting.

Nice To Haves

• Associate's Degree or equivalent from a college or technical school.
• Business courses.

Responsibilities

• Schedule new patient and follow-up appointments and subsequent treatments.
• Manage patient referrals and registrations.
• Prepare and maintain patients' medical records.
• Handle charge entry and resolve billing issues.
• Answer multiple phone lines and triage phone calls.
• Prepare monthly statistics and reports.
• Act as a professional liaison and information resource for patients and families.
• Occasionally assigned special projects to accomplish independently.

Benefits

• 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Paid parental leave
• Vacation and holiday time off
• Voluntary benefits
• Well-being resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 10,001+ employees