Senior Patient Services Specialist - Clinic Ops

Providence • Lubbock, TX

2d

About The Position

Under the direction of the PAS manager, the Senior Patient Access Representative has a clear understanding and knowledge of all functions performed by Patient Access. They are responsible for but not limited to assisting patients during the registration process for scheduled and unscheduled visits. This individual has the knowledge to complete the registration process by collecting accurate demographic information, insurance information, obtain prior authorizations as needed, insurance notifications, complete the financial clearance and collect patient liability (if known) before or at the time of service. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Senior Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters. The Senior Patient Access Representative should serve as a functional expert for department peers. Providence caregivers are not simply valued – they’re invaluable. Join our team at Covenant Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• 1 year of healthcare experience in Business Office, Hospital or Medical Office setting

Responsibilities

• assisting patients during the registration process for scheduled and unscheduled visits
• collecting accurate demographic information
• collecting insurance information
• obtaining prior authorizations as needed
• insurance notifications
• complete the financial clearance
• collect patient liability (if known) before or at the time of service
• miscellaneous client service activities including valuables collection
• providing basic customer service
• greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters
• serve as a functional expert for department peers

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
• We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed