Senior Patient Services Rep- OB_GYN (Willowbrook)

Houston Methodist • Houston, TX

111d

About The Position

At Houston Methodist, the Senior Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. Responsibilities include performing more complex processes related to scheduling or other department related protocols and serving as a role model and mentor to less experienced staff. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.

Requirements

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Five years of experience to include three years experience in a related role within healthcare.

Responsibilities

• Performs patient check in/check out functions.
• Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
• Performs more complex processes related to scheduling or other clinic related protocols.
• Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards.
• Provides appropriate notification of issues that may result in service delays or denials.
• Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
• Functions as a role model and mentor for less experienced staff and serves as the next level resolution source for problems.
• Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter.
• Responds promptly to requests by staff, patients, physicians, and other members of the patient care team.
• Recognizes and responds appropriately to urgent/emergent situations per protocols.
• Generates reports and assists with department correspondence.
• Serves as a liaison for the patient, medical staff, and third parties.
• Communicates to resolve patient access and quality service matters.
• Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
• Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.
• Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations.
• Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met.
• Conducts front end revenue cycle duties as directed.
• Educates patients and others regarding billing processes and potential financial responsibilities as necessary.
• Organizes time effectively, minimizing incidental overtime, and sets priorities.
• Utilizes time between heavy workloads efficiently and helps other team members.
• Participates in inventory management by taking action to ensure supply levels are adequate.
• Displays initiative to improve job functions; offers suggestions to streamline process for efficient patient flow and other quality or service matters.
• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

What This Job Offers

• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED