Senior Patient Safety Investigator

Guidehouse•Tampa, FL

5d•$102,000 - $170,000

About The Position

The Senior Patient Safety Investigator plays a critical role in establishing and operating a national patient safety function capable of managing a high volume of incoming and in‑flight safety complaints while driving systemic learning and long-term improvement. This role sits at the “middle” of the patient safety lifecycle —bridging intake and triage with investigation, escalation, closure, and post‑case learning. The individual will apply deep clinical judgment, standardized safety processes, and data‑driven insight to ensure that complaints are addressed consistently, escalated appropriately, and translated into actionable policy and operational improvements. Intake, Triage & Case Management Receive and acknowledge patient safety complaints from multiple intake channels (member‑submitted, patient‑submitted, call center, web‑based) Conduct rapid clinical triage (often within 24 hours) to assess urgency and potential patient risk Apply standardized risk stratification (high / moderate / low) using defined clinical and operational criteria Identify duplicate or related complaints and ensure appropriate case linkage Serve as case owner , maintaining accountability from intake through closure Investigation & Escalation Perform clinically grounded investigations, including: Review of clinical narratives and supporting documentation Identification of systemic versus isolated issues Execute defined escalation pathways, including: Internal leadership notification Formal inquiries Referral to MPSC or other oversight bodies as appropriate Clearly document findings, decisions, and rationale within the case management system Process & Program Development Operationalize standardized patient safety workflows while recognizing the unique nature of individual cases Help define and refine: Triage criteria, escalation thresholds and case closure standards Support transition strategies for legacy cases , including close‑out approaches and intake of new complaints into modern systems Learning, Feedback & Policy Improvement Contribute to formal post‑case feedback loops to identify trends, recurring risks, and systemic gaps Translate aggregated case insights into: Policy recommendations, Updated guidance and training or communication needs Support transparency and leadership reporting to strengthen public trust in the OPTN patient safety function Technology & Data Enablement Actively use and help shape a case management platform Ensure accurate, timely documentation to support: Workflow tracking, dashboards and leadership reporting and prevention of cases falling through the cracks Partner with technology teams to ensure clinical workflows are reflected accurately in system design Maintain strict compliance with HIPAA, PHI/PII handling, and federal security requirements

Requirements

Registered Nurse (RN) required; advanced clinical leadership experience strongly preferred
10+ years of progressive clinical experience in acute care, perioperative, critical care, transplant, or related high‑acuity environments
Demonstrated experience exercising independent clinical judgment in complex, high‑risk situations
Proven experience in: Patient safety investigations, quality improvement and risk management or compliance.
Ability to assess clinical risk rapidly and consistently across diverse scenarios
Experience balancing standardized processes with case‑specific nuance
Experience working with EHRs and/or case management systems
Ability to adopt and help operationalize new technology platforms
Comfort using dashboards, reports, and structured data to support leadership decision‑making.

Nice To Haves

Experience with organ donation, transplant services, or OPO operations
Prior work in federally regulated or oversight environments
Experience standing up new programs, workflows, or operating models
Experience leading or managing multidisciplinary clinical teams
Strong documentation, decision‑making, and escalation skills
Comfort operating in environments with high case volume and competing priorities
Ability to function effectively with limited external resourcing and tight timelines
MBA, MHA, or similar advanced degree
Prior involvement in large‑scale clinical operations (>200 FTEs or multi‑site systems)

Responsibilities

Receive and acknowledge patient safety complaints from multiple intake channels (member‑submitted, patient‑submitted, call center, web‑based)
Conduct rapid clinical triage (often within 24 hours) to assess urgency and potential patient risk
Apply standardized risk stratification (high / moderate / low) using defined clinical and operational criteria
Identify duplicate or related complaints and ensure appropriate case linkage
Serve as case owner , maintaining accountability from intake through closure
Perform clinically grounded investigations, including: Review of clinical narratives and supporting documentation Identification of systemic versus isolated issues
Execute defined escalation pathways, including: Internal leadership notification Formal inquiries Referral to MPSC or other oversight bodies as appropriate
Clearly document findings, decisions, and rationale within the case management system
Operationalize standardized patient safety workflows while recognizing the unique nature of individual cases
Help define and refine: Triage criteria, escalation thresholds and case closure standards
Support transition strategies for legacy cases , including close‑out approaches and intake of new complaints into modern systems
Contribute to formal post‑case feedback loops to identify trends, recurring risks, and systemic gaps
Translate aggregated case insights into: Policy recommendations, Updated guidance and training or communication needs
Support transparency and leadership reporting to strengthen public trust in the OPTN patient safety function
Actively use and help shape a case management platform
Ensure accurate, timely documentation to support: Workflow tracking, dashboards and leadership reporting and prevention of cases falling through the cracks
Partner with technology teams to ensure clinical workflows are reflected accurately in system design
Maintain strict compliance with HIPAA, PHI/PII handling, and federal security requirements

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend