Senior Patient Registration Specialist

UnitedHealth Group • Phoenix, AZ

5d • $20 - $36 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As Senior Patient Registration Specialists, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay.
This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work on any of our 8-hour shift schedules between the hours of 6:30am – 5:00pm, Monday through Friday. No weekends or major holidays are required. It may be necessary, given the business need, to work occasional overtime, however, and voluntary OT is available after 90 days.
We are located at the Cancer Institute at St. Joseph's Hospital and Medical Center in the heart of Downtown Phoenix at 625 N 6th St, Phoenix, AZ 85004. We have onsite café and provide 2 weeks of paid training. Performance-based bonuses are also available.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

• High School Diploma/GED (or higher)
• 2+ years of experience in healthcare with Patient Registration, customer service, a call center, a hospital, or a Physician's office
• 2+ years of Insurance Benefits experience and knowledge
• 2+ years of previous experience in collecting patient copays, deductibles, etc.
• 2+ years of customer service experience
• 2+ years of professional experience with insurance policies and procedures
• 2+ years of professional experience with medical terminology
• Ability to work day shifts, Monday through Friday, within the operating hours of the site (8 hours per day within the hours 6:30am - 5:00pm)

Nice To Haves

• Experience submitting authorization requests and/or processing referrals
• Previous working experience with Google products
• Working knowledge of facility pricing structure and cost estimates
• Knowledge of ICD9 (10) and CPT terminology
• Understanding of medical terminology
• Bilingual fluency with English & Spanish

Responsibilities

• Work as a lead in a designated clinic area or floor of the Cancer Center
• Responsible for reviewing daily staffing needs center
• Responsible for coordinating coverage
• Must maintain high levels of patient satisfaction and set a positive example for the floor team
• Review and audit the equity of registration services
• Keep team on task and meeting daily performance metrics
• Other Patient Registration duties as assigned
• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Responds to patient and caregivers' inquiries always in a compassionate and respectful manner
• Obtaining Benefits and Insurance verification
• Point of Service Cash Collection, Co-Pays, Deductibles and Coinsurance
• Accurate Computer Data Entry
• Scanning of documents
• Registering and Pre-Registering Patients Elective and Scheduled Cases
• Working with various systems including Patient Registration and Electronic Medical Record
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Monitors and addresses tasks associated with the Mede/Analytics PAI tool
• When necessary, escalates accounts to appropriate Patient Registration leadership staff, based on outcomes of the verification process and patient’s ability to pay clinic(s)

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED