Senior Patient Care Coordinator

UnitedHealth Group • Gilbert, AZ

13h • $20 - $36 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As a Senior Patient Care Coordinator, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. Positions may be available in the following areas: Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child and Transplant Services.
Employees are required to work Sunday – Wednesday – 7 AM – 5:30 PM with the flexibility to work nights, overnights, weekends, and holidays which could vary based on business need and additional information will be provided during the interview process. This is an onsite position at Mercy Gilbert Medical Center - 3555 S VAL VISTA DR, GILBERT, AZ, 85297. We offer 3 weeks of paid training.

Requirements

• High School Diploma/GED (or higher)
• 2+ years of experience in customer service, preferably in a healthcare environment
• Intermediate level of understanding of insurance policies and procedures
• Intermediate level of experience working with requesting and processing financial payments and the ability to perform basic calculations for payment
• Ability to work onsite at Mercy Gilbert Medical Center
• Ability to work Sunday – Wednesday – 7 AM – 5:30 PM including the ability to be flexibility based on business needs

Nice To Haves

• 1+ years of registration experience in a hospital OR medical setting
• 1+ years of experience working in an Emergency Department setting
• Understanding of medical terminology
• Working knowledge of insurance policies, procedures, and patient care settings

Responsibilities

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, collecting co-payments, and verifying insurance eligibility / benefits
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Utilizes computer systems to enter, access or verify patient data in real - time ensuring accuracy and completeness of information
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED