Senior Patient Account Representative - Follow Up and Denials

OU Health

2d•Remote

About The Position

Under general supervision, the Senior Patient Account Representative may participate in any or all aspects of the patient processing and accounts receivable functions of the organization, including billing, charge entry, collection, registration, scheduling, follow-up, coding, payment posting, and credit balance resolution. This role may also involve reconciling daily IDX system receivables reports and balancing monthly transactions to provide summaries to faculty and department administration. OU Health is the state’s only comprehensive academic health system, encompassing hospitals, clinics, and centers of excellence. With 11,000 employees and over 1,300 physicians and advanced practice providers, it boasts Oklahoma’s largest doctor network offering a complete range of specialty care. OU Health operates the state’s only freestanding children’s hospital, the National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital (the state’s only Level 1 trauma center), and Edmond Medical Center. The organization's mission is to lead healthcare in patient care, education, and research, striving to improve lives through innovation in medical care, education, and research, while investing in people, technologies, and facilities.

Requirements

High School Diploma or GED
3-5 years of experience in Medical Billing, Medical Collections, Medical Billing Systems (IDX or other billing system)
Attention to detail
Excellent verbal and written communication skills
Proficient with the use of Microsoft Office tools

Nice To Haves

Experience with follow up and denials

Responsibilities

Patient scheduling
Patient registration
Review patient admitting records and extracts relevant information
Records patient identification and demographic information in the computerized billing system
Contacts agency representatives to verify type and extent of coverage
Charge entry
Performs preliminary review of source documents to determine that sufficient data are present for processing
Using alphanumeric keyboard, transcribes and/or verifies data from source documents to the medium used for entering data into the computer
Batch charges
Generate cash totals
Enter charges
Balances batches by comparing batch proofs to source documents and hash totals
Billing
Works with all areas of the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas
May interact with hospital patient accounting or records personnel to obtain patient demographic or other billing information
Operates hospital information system terminal to obtain patient demographic information, patient insurance information and status of approvals or denials
Completes processing of all inpatient and outpatient documents received on a daily basis
Assists in resolving department problems with IDX billing
Maintains records of charges, payments, third party charges, etc.
Collection
Answers patient’s questions regarding statements, agency coverage, etc.
Handles correspondence regarding collection activity and records results
Identify patient accounts for collection action when accounts become delinquent or when unable to contact patient or responsible party
May receive patient payments and/or issue payment receipts
Coding
Record CPT codes on billing form
Record ICD-9 codes on billing form
Follow-up
Initiates contact with patients and/or third party carriers if there is a delay in responding to statements or claims
May process incoming and outgoing mail
May receive incoming telephone calls and resolve issues communicated
Records results of mail and telephone contacts on the computer billing system
Contacts insurance carriers regarding non-payment and/or improper payment of claims
Reviews denials
Interfaces with patients, physicians, and others regarding professional billing operations and funds
Payment posting
Post receipts to proper patient accounts
Posts denials
Compare batch proofs and source documents for accuracy
Reporting
Assists in reviewing and balancing IDX transaction reports for administration
Reconciles daily IDX receivables reports
Prepares billing statements from statistical data
Credit balance resolution
Review daily billing and accounts receivable credit balance reports
Prepare daily refund check requests
Prepare other daily credit balances other than refunds
Post refund checks to patient accounts
Mail refund checks with supporting documentation
Performs other duties as assigned