Senior Patient Access Specialist

Ensemble Health Partners • Rocky Mount, VA

12h • Onsite

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Senior Patient Access Specialist is responsible for performing admitting duties for all patients receiving services at Ensemble Health Partners. Additional duties can include training, scheduling, and other senior-level responsibilities. They are responsible for performing these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements. The Senior Patient Access Specialist will work within the policies and processes that are being performed across the entire organization.

Requirements

• 1 to 3 Years of Job Experience
• Associate degree or Equivalent Experience
• Understanding of Revenue Cycle including admission, billing, payments, and denials
• Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification
• Knowledge of Health Insurance requirements
• Knowledge of medical terminology or CPT or procedure codes
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences

Responsibilities

• Assign accurate MRNs
• Complete medical necessity or compliance checks
• Provide proper patient instructions
• Collect insurance information
• Receive and process physician orders while utilizing an overlay tool
• Provide excellent customer service as measured by Press Ganey
• Serve as the SMART for the department
• Adhere to Ensemble Health Partners policies and provide excellent customer service with the appropriate level of compassion
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable
• Utilize quality auditing and reporting systems to ensure accounts are corrected, including accounts for other employees, departments, and facilities
• Develop training materials and programs for new hires to the department
• Provide continuing education to associates in all areas of the revenue cycle
• Develop staff schedules within the patient access department
• Have on-call responsibilities for the department, including providing after-hours support and guidance
• Work unscheduled times to cover staffing issues as part of on-call responsibilities
• Collect point of service payments in emergency, outpatient, and inpatient situations, including past due balances and offering payment plan options
• Conduct audits of accounts and assure that all forms are completed accurate, timely to meet audit standards
• Provide statistical data to Patient Access Leadership
• Be held accountable for point of service goals as assigned
• Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtain necessary signatures and witness’s name
• Explain and distribute patient education documents, such as Important Message from Medicare, Observation Forms, Consent forms, and all forms implemented for future services
• Review eligibility responses in insurance verification system and appropriately select the applicable insurance plan code
• Enter benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate
• Perform pre-registration of patient accounts prior to the patient visit which may include inbound and outbound calls to obtain demographic information, insurance information, and all other patient information
• Accurately screen medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate
• Distribute and document other designated forms and pamphlets
• Perform other job-related duties as required by their supervisor, subject to reasonable accommodation

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs
• Career Advancement
• Professional development (Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement)
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees