Senior Patient Access Specialist

St. Luke's Hospital•Chesterfield, MO

16d

About The Position

We are dedicated to providing exceptional care to every patient, every time. St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades. Position Summary: The Senior Patient Access Specialist is accountable for oversight of the patient experience in coordination with ancillary services. The Senior Specialist is responsible for monitoring workflow, training employees, identifying operational problems and assisting managers in all areas of the department. Identifies any service areas/functions within Patient Financial Services, Patient Access and Registration in need of improvement. Demonstrates knowledge and proficiency for ALL Patient Access functions including Registration, Scheduling, Precertification, and Quality Review. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.

Requirements

Associate Degree or equivalent work experience required.
One year or more of work experience in various areas of medical field

Nice To Haves

Healthcare scheduling preferred.

Responsibilities

Accountable for oversight of the patient experience in coordination with ancillary services.
Responsible for monitoring workflow
Training employees
Identifying operational problems
Assisting managers in all areas of the department.
Identifies any service areas/functions within Patient Financial Services, Patient Access and Registration in need of improvement.
Demonstrates knowledge and proficiency for ALL Patient Access functions including Registration, Scheduling, Precertification, and Quality Review.
Responsible for promoting teamwork with all members of the healthcare team.
Performs duties in a manner consistent with St. Luke’s mission and values.