Senior Patient Access Representative - PRN

Med-Metrix • Arlington, VA

20d

About The Position

The Senior Patient Access Representative will greet, schedule, meet and register patients in a friendly, courteous, and professional manner.

Requirements

• High School Diploma or equivalent required
• 1 Year Office/Clerical experience in Healthcare field required
• Exemplary customer service skills, including the ability to negotiate and problem-solve
• Ability to communicate using clear and well organized oral and written techniques
• Strong Attention to detail
• Ability to work within deadlines with frequent interruptions

Nice To Haves

• College degree preferred

Responsibilities

• Answers and routes telephone calls and messages
• Coordinates insurance verifications and pre-authorizations
• Maintains medical records and prepares charts/paperwork
• Works effectively with insurance companies to obtain/verify pre-certification/ authorization for services
• Ability to understand/interpret documented clinical information and relay pertinent medical/clinical information to the insurance company
• Faxes pre-certification request form to insurance company
• Maintains files and security of confidential information utilizing host system to scan and input data as per established procedures
• Verifies medical insurance information and documents in scheduling/registration modules
• Accurately enters and updates patient data, and other general data, into the computer system
• Patient intake; insurance verification, notification of copays/patient liability and confirmation of demographics
• Maintain account work progress, including but not limited to updating authorization logs, account referral in EMR, authorization paperwork and issue reports
• Demonstrates knowledge of varied managed care insurance and regulatory guidelines
• Monitors waiting area and communicates with clinical staff of patient readiness
• Provides assistance as needed to physicians, Department Managers, and clinical staff
• Performs other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees