Senior Patient Access Representative | PRN

Sanford Health • Minot, ND

79d • $18 - $25

About The Position

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. Specific duties vary by location and may include the following: Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient. Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery. Responsible for resource management and resolving conflicts. Serves as a liaison between provider and supporting providers. Manages provider schedules. May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. May perform registration duties and work the front desk. May train and mentor new employees. May serve as an electronic medical record (EMR) super user. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work independently, as well as part of a team. Must always maintain confidentiality of sensitive information. Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate. Must demonstrate proficiency in computer skills and use of multi-line telephone.

Requirements

• High school diploma or equivalent preferred; post-secondary education helpful.
• Previous medical office experience preferred.
• Prior electronic medical records (EMR) experience is preferred.
• Knowledge of medical terminology.
• Customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
• Reviews procedure/surgery orders and schedules necessary resources.
• Responsible for resource management and resolving conflicts.
• Serves as a liaison between provider and supporting providers.
• Manages provider schedules.
• Collaborates with patients and providers to demonstrate medical necessity to insurance companies.
• Obtains required prior authorization.
• Performs registration duties and works the front desk.
• Trains and mentors new employees.
• Serves as an electronic medical record (EMR) super user.
• Maintains confidentiality of sensitive information.
• Uses problem solving and critical thinking skills to resolve issues.

Benefits

• Development and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED