Senior Patient Access Rep
About The Position
The Senior Patient Access Representative is a working resource to the patient registration teams. The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur. The Senior Patient Access Representative also assists the Supervisor and department leadership by serving as registration system super-user, taking on-call rotation during the week and the weekends, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups. Up to $1,500 Sign-On Bonus for Qualified Candidates!
Requirements
- HS - High School Grad or Equivalent
- 2 years of Customer Service and/or Data Entry
- Associate or bachelor’s degree in Lieu of two years of experience
- Two years of previous experience in a healthcare environment in a related area
- Proficiency in Keyboarding
Responsibilities
- Registering patients
- Coordinating staffing and work assignments during the shift
- Real-time monitoring of registration performance to ensure department standards and procedures are followed
- Researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE)
- Serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur
- Serving as registration system super-user
- Taking on-call rotation during the week and the weekends
- Participating in the interviewing process
- Preparing and reviewing reports
- Performing QA audits
- Mentoring and training staff
- Managing department supply levels
- Participating in meetings and workgroups
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
