Senior Patient Access Rep | Rehab Clinics | Whitefish & Columbia Falls

Logan Health•Columbia Falls, MT

28d•Onsite

About The Position

This position provides administrative services to support effective and efficient operations in all Practice functional areas. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Join Logan Health and help create a welcoming, supportive experience for patients from the moment they arrive. We are seeking a highly organized, service-oriented professional to support our Rehabilitation Clinics in Columbia Falls and Whitefish, Montana. This role works across both clinic locations and plays an important part in ensuring excellent patient service and efficient day-to-day clinic operations. This is a great opportunity for someone who thrives in a fast-paced healthcare environment, enjoys helping people, and takes pride in balancing administrative excellence with compassionate patient service. What You’ll Do In this role, you will serve as an important point of connection for patients, staff, and clinic operations. Specific duties may vary based on departmental needs, and additional related responsibilities may be assigned. What We’re Looking For Qualified candidates will bring strong healthcare office knowledge, professionalism, and the ability to work both independently and as part of a team. Why This Role Matters This position is vital to the success of our rehabilitation clinics. The person in this role helps ensure patients receive seamless, compassionate service while supporting the clinic team with the coordination and administrative excellence needed to keep operations running smoothly. Why Logan Health? Logan Health offers a comprehensive benefits package to support the health, financial well-being, and work-life balance of eligible employees. If you are the right fit for this role and want to make a meaningful impact in patient care, apply now and become part of the Logan Health team.

Requirements

Minimum of three (3) years of experience in at least one of the following: A healthcare setting Vocational training in healthcare Knowledge of clinical care provided in a medical office setting
Understanding of insurance requirements, document scanning/attachment within the Electronic Medical Record (EMR), and back-office processes
Strong computer skills, including working knowledge of Word, Outlook, and Excel
Ability to learn additional software as needed; Meditech experience preferred
Knowledge of office methods, equipment, operations, and processes
Understanding of patient billing processes related to payments and adjustments
Knowledge of medical terminology, abbreviations, medical forms, reports, and processing methods
Ability to take initiative and problem-solve daily
Excellent interpersonal skills with the ability to handle sensitive and confidential situations with tact, professionalism, and diplomacy
Strong organizational skills, attention to detail, critical thinking, and the ability to prioritize effectively
Excellent verbal and written communication skills with the ability to communicate well with a variety of audiences

Nice To Haves

Meditech experience preferred

Responsibilities

Welcoming patients and providing professional reception and administrative support
Completing the full patient check-in and check-out process
Serving as a patient advocate and helping ensure an excellent patient experience
Processing insurance information, authorizations, and related documentation
Coordinating referrals to other practices and facilities as needed
Managing incoming and outgoing medical record requests in accordance with Logan Health procedures
Supporting revenue cycle and payment-related tasks as applicable
Maintaining office supply inventory for assigned areas
Acting as a resource for staff and assisting leadership with coordination of assigned team members
Supporting the implementation of clinic policies and procedures
Helping foster a positive, team-oriented work environment
Adapting quickly, multitasking effectively, and responding promptly to clinic needs