Senior Patient Access Coordinator

Mass General Brigham • Brookline, MA

9d • $22 - $31 • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The MGH and BWH Pain administrative management teams were recently restructured to right-size management/administrative layers and improve efficiency. This non-management role will backfill priority activities within Pain across AMCs, including focus on priority patient access initiatives including referral coordination, prior authorization and other core operations functions necessary to build new patient volume and manage new patient lag/access. Job Summary Responsible for providing comprehensive access program coordination and administrative support to ensure the smooth operation of various business functions for the Pain Management practices at Mass General Hospital (MGH) and Brigham and Women’s Hospital (BWH). This role manages administrative tasks and workstreams, oversees projects, and serves as a point of contact for internal and external stakeholders, including providers, practice leadership, practice staff, and patients. Activities above may pertain to BWH, MGH, or both BWH and MGH sites. This is an onsite role; the ability to report to MGH (main campus) and BWH (Mass General Brigham Healthcare Center in Chestnut Hill).

Requirements

• A high school diploma or equivalent is required, but an associate's or bachelor's degree in a related field is preferred.
• Experience in patient access services, healthcare operations, or revenue cycle management 2-3 years required; experience in administrative operations/management 1-2 years preferred.
• Proficient in using office productivity software such as word processing, spreadsheet, and presentation tools.
• Demonstrated professionalism, integrity, and the ability to handle confidential information with discretion.
• Ability to adapt to changing priorities and work effectively in a dynamic environment.
• Strong problem-solving skills to resolve issues and make sound decisions independently.
• Strong written and verbal communication skills to effectively interact with individuals at all levels of the organization.
• Excellent organizational abilities to manage multiple tasks, prioritize work, and meet deadlines.

Nice To Haves

• Knowledge of EPIC system modules is a plus.
• Knowledge of issues related to managed care, new patient referrals and prior authorization is a plus.

Responsibilities

• Access management and enhancement: Collaborates with practice leadership on the implementation of access improvement initiatives, including but not limited to reviewing schedules, filling in gaps, and entering Epic templating changes.
• Referral coordination: Processes incoming referrals to the clinic, including screening patients, completing insurance verification, and keeping Epic work queues up to date for incoming/outgoing referrals; holds primary responsibility for scheduling and facilitating new patient appointments.
• Prior authorization: Facilitates prior authorization denials/appeals process and other activities related to prior auth support.
• Project coordination: Assists in the planning, execution, and monitoring of projects, ensuring that timelines and deliverables are met.
• Provider operations: Supports new provider systems onboarding (e.g. Epic templates, compliance requirements, serving as liaison to credentialing team).
• Administrative operations: Provides administrative support to division leaders, including meeting planning and execution; identify opportunities for streamlining administrative processes and implement effective solutions.
• Other operational responsibility: Manages patient-facing practice operations tasks / responsibilities as required.
• Stakeholder engagement: Serves as a point of contact for internal and external stakeholders, including providers, practice leadership, practice staff and patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees