Senior Partner Success Manager
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About The Position
The Partner Success Manager is a seasoned account management, program/project management and has knowledge in the technical side of the business. They are unified with team members across the company in exceeding partner expectations, improving our processes and technology, and meeting company growth objectives. This professional is responsible for resolving complex problems and providing excellent technical and customer service to one or more named partner accounts. Working with the most skilled resources across the company, he/she will help our most strategic and large partners overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective partners, while being a long-term and loyal partner. The Partner Success Manager will work both independently and in concert with the Channel Managers, Partner Success team, Customer Care team and technical support team. Together, these teams are responsible to ensure both partnership longevity and systematic growth.
