Senior Partner Success Analyst

Cint•New Orleans, LA

1h•$65,000 - $75,000•Remote

About The Position

Cint is seeking a partner success manager to join our high performing Partner Success Team within the American region. The Partner Success Analyst will provide support to the Partner Success Team for their accounts and internal team initiatives. The PS Analyst will have a focus on learning Cint processes and procedures, working alongside cross functional teams. The PS Analyst will be introduced to Cint’s supply partners and will support the PS Team in establishing strategic relationships with new and existing supply partners, setting critical performance goals, and acting as a consultative resource to help supply partners achieve their goals. The Partner Success Analyst will be responsible for ensuring client satisfaction, evaluating client growth strategies, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Solutions, Product Development, Product Management, Support, and Training as necessary. This position is remote and will be managed out of our New York office. The PSM - Analyst is also expected to support any in-person account visits as needed in order to help grow business for new and existing clients. The role will support partners in multiple time zones and industries, which will require flexibility.

Requirements

BA/BS degree, or similar professional experience
2-4 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines. This is a client-facing role focused on managing and growing partner relationships
Proven track record of driving client business growth
Experience with client interaction, client presentations, and quantitative data analysis
High proficiency in G-suite products with strong analytical capabilities
Ability to work in a fast paced, dynamic environment
You appreciate owning responsibilities (rather than tasks), have pride in your work and are committed to hold yourself accountable to the highest standards
You are inquisitive and curious – you enjoy solving technology challenges and are resourceful (knocking down doors to get what you need)

Nice To Haves

Exposure to the Market Research industry, and basic familiarity with industry dynamics
Previous experience working in Salesforce and Microsoft PowerBI
Exposure to API integrations and customized applications

Responsibilities

Gain a working understanding of partners businesses and organizational structures to proactively identify and execute opportunities for existing partners
Collaborate with integration consultants to facilitate API Integrations for new partners
Communicate knowledgeably to users about our product, new developments, our business model, and the economic dynamics of the marketplace
Analyze and interpret Marketplace data to help partners sell more and sell more efficiently, and proactively make recommendations for partners
Suggest, standardize and scale policies, procedures, and best practices that improve team operations
Working with existing supply partners to identify needs and ultimately increase platform usage and growth
Corresponding via calls and emails with partners regarding integrations with our platform, their financials, new features, and industry trends
Use PowerBI, Salesforce, and other data toolsets to track and analyze account and integration performance
Communicating internally with Integration Consultants to improve integration health, and identify long-term strategies for growth
Explaining policies and procedures to partners and mediating conflicts between marketplace buyers and sellers
Participating in regular global supply team calls and communicating proactively with global team-members

Benefits

Medical, Dental, and Vision insurance options to suit you and your family’s needs
401K with company matching
PTO, unlimited sick days
Remote Work
Paid maternity and paternity leave

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume