Senior Partner Program Manager

Bullhorn

6d

About The Position

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone. Note: This is a fixed term role Bullhorn is seeking a Senior Partner Program Manager to oversee and lead programs and projects to drive success. This role requires a strategic thinker with change management experience, excellent communication abilities, high ownership and execution abilities, and a passion for driving results.

Requirements

• Program management and cross-functional leadership
• Data driven decision making and analytical problem-solving
• Process design
• Stakeholder management and influence without authority
• Strong communication and change management skills

Responsibilities

• Drive Continuous Improvement Initiatives Program lead structured, cross-functional efforts to assess gaps in the current support model across workflows, tooling, and team structures
• Apply continuous improvement frameworks (e.g., root cause analysis, trend analysis) to identify systemic inefficiencies and opportunities for optimization
• Prioritize initiatives based on impact to customer experience, resolution times, and operational cost
• Identify Gaps and Define Targeted Solutions Analyze quantitative (e.g., case volume, time to resolution, escalation rates) and qualitative (e.g., team feedback, client pain points) inputs to identify gaps
• Translate findings into clearly defined problem statements and actionable improvement plans
• Develop phased roadmaps with measurable outcomes and defined ownership
• Lead Cross-Functional Process Design & Implementation Partner with Bullhorn support leadership and Textus resources to design improved processes
• Establish clear workflows, roles/responsibilities, and success criteria for new initiatives
• Drive alignment across stakeholders and ensure adoption through documentation, training, and change management
• Manage Textus Partnership Serve as the primary liaison for Textus teams involved in support operations or tooling
• Align external partners to internal goals, timelines, and quality standards
• Monitor performance and hold partners accountable to defined SLAs and deliverables
• Establish Baselines and Drive Measurable Outcomes Define baseline performance metrics across key areas (e.g., TTR, escalation rate, backlog health)
• Build reporting frameworks to track progress against targets
• Continuously evaluate results and iterate on programs to ensure sustained improvement

Benefits

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed