Senior Partner Manager

Coupe Health•Eagan, MN

15h•Remote

About The Position

About Coupe Health Healthcare today is complicated and confusing. Coupe Health changes that. Coupe delivers a different healthcare experience – one that is streamlined and simplified, saving our members time and money. At Coupe, we are passionate about transforming healthcare. Come join our team. The Impact You Will Have: As a Partner Manager, you will serve as a trusted advisor and subject matter expert on Coupe Health products for national carrier and TPA partners. You will be responsible for building and sustaining strong partner relationships, ensuring operational excellence, and driving growth across Coupe’s distribution ecosystem. This role is central to partner success - balancing relationship management, execution, and strategic growth - while consistently delivering a best‑in‑class experience for partners, brokers, and employer clients.

Requirements

3+ year of experience managing health plan partners or demonstrated success supporting senior leaders responsible for health plan relationships. In lieu of direct management of Health Plan Partner, proven success supporting Sr Level staff responsible for Health Plan relationship is sufficient.
Possess and maintain a valid state Producer License in the lines of Life & Health/ Accident within 60 days of employment.
Experience carrying a quota or at-risk compensation.
Deep understanding of the health plan ecosystem, including TPAs and national brokers/consultants.
Proven success in partner enablement, including KPI development and monitoring, training, sales support, and customer service coordination.
Skilled in cross-functional collaboration with leadership, sales, marketing, product, and operations.
Strong written and verbal communication skills, including executive-level presentations.
Negotiation and contracting experience.
Ability to travel approximately 25% of the time to support partner activities, sales meetings, or other essential meetings requiring in-person attendance.
High school diploma (or equivalency) and legal authorization to work in the U.S.

Nice To Haves

Bachelor's Degree.
Experience in the alternative health plan or non‑traditional benefits space.
Project management experience leading cross‑functional initiatives.
CRM (preferably SalesForce) proficient.

Responsibilities

Strategic Partner Relationship Management Cultivate and deepen relationships with assigned health plans and TPAs.
Build trusted relationships across partner leadership and operational teams.
Provide oversight, guidance, and resolution to escalations.
Manage the overall health of assigned partnerships, including delivery of Quarterly and Annual Business Reviews.
Develop and maintain internal Strategic Account Plans (SAPs) to align cross‑functional teams around partner goals.
Growth, Renewals, and Revenue Enablement Oversee contracting and renewal activity for an assigned book of business.
Ensure compliance with contractual commitments and obligations.
Provide consultation and guidance to increase adoption of Coupe/SimplePay for slice business, with a focus on movement toward full replacement.
Drive adoption of additional solutions that create incremental revenue opportunities.
Operational Excellence & Execution Ensure adherence to Standard Operating Procedures (SOPs) and best practices.
Monitor data, reporting, and performance against Service‑Level Agreements (SLAs).
Develop and maintain processes for tracking partner performance and satisfaction.
Collaborate closely with Implementation, Operations Support, Sales, Product, and Marketing to support partner success.
Engage directly with employer groups as needed to present Coupe solutions and deliver employer-level communications.
Analyze market trends and partner feedback to inform strategic and operational decisions.
Work under the guidance of the Principal Partner Manager to support complex partner accounts and broader portfolio initiatives.