Senior Partner Experience Manager

Worldpay•Denver, CO

About The Position

The Senior Partner Experience Manager will join the Worldpay for Platforms team, playing a pivotal role in driving the success and satisfaction of business partners. This individual will collaborate cross-functionally with Sales, Product, Engineering, and Service departments to ensure partners achieve their business goals through the platform. The role requires deep expertise in B2B SaaS, Payments, and FinTech, combined with a strategic mindset and leadership skills, to shape partner journeys, foster long-term partnerships, and support company growth.

Requirements

Bachelor’s degree in Business, Finance, Technology, or a related field.
7+ years of experience in Partner Success, Customer Success, Account Management, or related roles within a B2B SaaS or FinTech environment.
Strong understanding of SaaS platforms, payment systems, and/or financial technology solutions.
Exceptional communication, relationship-building, and problem-solving skills.
Experience with CRM and partner success tools (e.g., Gainsight, Salesforce, HubSpot).
Advanced analytical skills, with the ability to leverage data to drive strategy and decision-making.
Partner-centric mindset with a passion for delivering extraordinary service and results.
Ability to thrive in a fast-paced, high-growth, and evolving environment.

Nice To Haves

Master’s or MBA preferred

Responsibilities

Oversee and nurture relationships with key partners, ensuring their success and satisfaction throughout the partnership lifecycle.
Coach, mentor and develop a junior Partner Experience Managers, promoting a culture of accountability, growth, and high performance.
Oversee the onboarding process for new partners, ensuring a seamless transition from onboarding to steady state, and comprehensive understanding of our platform’s capabilities.
Act as the voice of the partner, capturing feedback and collaborating with Product, Engineering, and Sales teams to influence product enhancements and address partner needs.
Drive partner retention and in conjunction with sales, identify opportunities for account expansion in alignment with partner goals.
Analyze partner metrics (adoption, usage, NPS, churn risk) to proactively identify risks and opportunities, and report findings to executive leadership.
Serve as an escalation point for resolving complex partner issues, ensuring timely and satisfactory outcomes.
Develop and refine partner experience processes and best practices to improve efficiency, scalability, and partner satisfaction.
Build strong relationships with partner stakeholders and internal teams, acting as a trusted advisor and strategic partner.
Stay current with industry trends, regulatory requirements, and best practices in SaaS and FinTech to provide thought leadership and strategic guidance to partners.