Senior Outreach Worker (MOC)

GODDARD RIVERSIDE COMMUNITY CENTER • New York, NY

93d • $21 - $23

About The Position

The Goddard Riverside Community Center and the Stanley M. Isaacs Neighborhood Center are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults throughout Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational. The Senior Outreach Worker works creatively and effectively in the community to engage individuals living on the street through outreach by utilizing a harm reduction approach. The position will, at times, require dispatching of assignments, acting as a liaison to the on-call supervisor and ensuring that daily reports are submitted. The person in this role will also assist in training new outreach workers. The position responds to 311 community calls, assists with housing placements, and meets clients 'where they are at' utilizing motivational interviewing techniques. The position works in conjunction with MOC teams.

Requirements

• High School diploma required; Bachelor’s degree preferred
• Valid driver’s license and a driving record that meets the agency’s auto insurance guidelines (including at least 1 year as a licensed driver and no suspensions within the last 3 years)
• At least one year’s experience with the homeless population in an outreach capacity

Nice To Haves

• Experience with persons with mental illness or homelessness preferred
• Ability to be flexible in a fast paced work environment

Responsibilities

• Act as shift lead when team supervisors are not onsite, liaising with on-call supervisor and dispatching/ensuring completion of assignments
• Ensure that any code blue reports are completed and submitted on time, when applicable
• Completing shift sign outs at the end of the shift when applicable
• Canvass, engage, and be a presence in specific areas with a high concentration of unsheltered clients
• Outreach new and current clients in promoting service goals and escorting clients when needed
• Respond to special assignments from DHS, Community officials, and other organizations
• Communicate and build relationships with community stakeholders
• Respond to 311 calls regarding unsheltered individuals
• Assess individuals for safety and advocate for additional services when needed
• Document client engagements, area reports, and special assignments in MOC and DHS databases
• Prepare reports on shift activities and client status
• Assist in training of new staff and participate in group trainings for current staff
• Drive outreach vehicle
• Canvass for vulnerable individuals during Code Blue, Code Red, and during other appropriate times
• Participate in at least four (4) overnight quarterly counts of homeless individuals living on the streets of Manhattan
• Ability to work some holiday shifts required
• Other duties as assigned

Benefits

• Equal employment opportunities without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 501-1,000 employees