Senior Outreach Specialist
About The Position
The Senior Customer Outreach Specialist will be a member of the Regional Customer Outreach team. This position will focus on customer communications and outreach and will be responsible for educating and addressing customer concerns regarding gas, electric, and vegetation management projects within the assigned divisions and region. The specialist will work with a team of other specialists throughout the PG&E service territory and with their local Division Leadership Team. Specialists will ensure that the "voice of the customer" is represented as we evaluate proposed initiatives, pre-deployment plans, and operational delivery. The team will actively support and coordinate internal and external responses to post-launch customer needs. The position is hybrid and will work partially from your home office, with on-site days as business needs require.
Requirements
- Cluster-Bachelors Degree in Accounting, Business Administration, Economics, Finance, Marketing, Mathematics, Engineering or job-related discipline or equivalent experience
- Job-related experience, 4 years
- CA Class C License, or equivalent
- Ability to travel up to 10 percent of working time
Nice To Haves
- Experience in customer service, 3 years
Responsibilities
- Become a subject matter expert on assigned gas/electric/vegetation management programs
- Understand and review planned work and execute comprehensive customer outreach in coordination with partnering organizations to ensure ample customer communications related to visible field work
- Collect, coordinate, organize and deliver outreach plans and deliverables in a timely manner
- Utilize resources to prepare and complete outreach, including Google Earth, GIS, CC&B, SAP
- Initiate strong working relationships with work sponsored project managers (PMs)
- Act as lead to coordinate input from the Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and others
- Take the lead to develop local tactical plans, project by project, based on in-field expertise
- Strategize and develop customized outreach plans for specific projects with input from PM and team
- Tailboard and educate internal and external project crews regarding customer concerns or issues
- Consistently document customer communications
- Coordinate and document the completion of outreach, including mailing letters, making phone calls attending meetings, and door-to-door canvassing
- Emergency Operations: Expected to fulfill Customer Strategy Officer (CSO) position on a rotational basis throughout the year and support emergency response CSO Information PSPS Info in Wiki Refer to your specific Division Wiki page for more information
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
