Senior OT Asset Governance & Service Management Analyst

Graphic Packaging Careers•Sandy Springs, GA

About The Position

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. A World of Difference. Made Possible. OT Asset Governance & Service Management Sr Analyst POSITION SCOPE: This position supports the GPI Strategic and operational business objectives by supporting the IT Asset Management efforts to track the assets/CIs associated with the OT Network for the Mills and Converting locations. The OT Asset Manager will work with the business unit operational management and the Senior Manager Manufacturing Technology to identify, capture, and maintain accurate asset/CI data within the ServiceNow CMDB and Asset Table. The OT Asset Manager will lead the effort in creating the process to capture and update the OT Assets to maintain accurate records for tracking the asset's life cycle and the associated maintenance and software licenses for the CI’s. Our IT organization is transforming how we work at GPI. We collaborate with our business partners to deliver a digital cloud-first approach, a modern user experience with an engaged global team, and a secure enterprise.

Requirements

Bachelor’s Degree (major in Information Technology or Accounting) or equivalent work experience
Minimum 5 years’ experience in OT Hardware Asset Management and CMDB Management
Certification in the IT Asset Management industry
Knowledge of ServiceNow OT modules
Possess an understanding of the various types of current OT/IT Hardware technologies (network switches, routers, firewalls, appliances, servers, storage arrays, and various types of OT/IT components and peripherals)
Demonstrates a strong sense of ownership and accountability, consistently delivering high-quality work while remaining adaptable to changing priorities and pressures.
Builds and maintains effective cross-functional relationships, communicating complex ideas clearly and confidently to both technical and non-technical audiences.
Exhibits a proactive, solution-oriented mindset, approaching challenges with composure and professionalism, and contributing to a stable and collaborative team environment.
Serves as a reliable and steady presence, modeling thoughtful decision-making and maintaining clarity and control in high-stakes or difficult conversations.

Responsibilities

Drive the maturity of OT Asset Governance and Service Management (OTSM) by defining and implementing scalable processes aligned with industry’s best practices.
Establish governance frameworks for OT assets within ServiceNow CMDB using the Common Service Data Model (CSDM) to ensure consistency, compliance, and integration with ITSM processes.
Collaborate with PTLG leaders and the MOST Team to capture OT-related requirements, demonstrate business value, and increase adoption of OTSM practices.
Implement and continuously improve Incident Management processes and procedures for OTSM within ServiceGPI, working closely with the IT Incident Management SME to ensure alignment with enterprise standards and best practices.
Partner with Change Management, ITSM, and Governance Process Owners to ensure alignment and shared understanding of OT processes across IT leadership, enabling cohesive decision-making and platform integration.
Develop, execute, and maintain processes for accurate data collection, quality, completeness, and integration within the CMDB for OT Assets & CI’s.
Manage inventory of OT Configuration Items (CIs) and assets, including dependencies and attributes, ensuring accurate recording of modifications, withdrawals, and additions in ServiceNow CMDB.
Proactively review CI inventory and perform reconciliation analysis to maintain data integrity.
Collaborate with the IT CMDB Configuration Manager to manage OT CI models and class records, minimizing duplicate data through normalization and creating new OT models/classes as needed.
Work closely with asset owners and partners to maintain CI/Asset data integrity, supporting IT Manufacturing processes.
Manage Manufacturing IT Standards and ensure compliance with governance policies.