Albany Medical Health System-posted about 1 month ago
Full-time • Mid Level
Onsite • Albany, NY
5,001-10,000 employees
Hospitals

Hours: Full time/40 hrs. This position is fully in person. There is no hybrid opportunities Department: Organizational Development Shift: Day Responsible for training a diverse population within the healthcare industry. Maintaining data quality review and follow up remediation. Responsible for advancing the vision of Albany Med by conducting learning & development activities and participating in strategic organizational initiatives designed to accelerate performance and productivity, promote employee engagement, and contribute to the retention of talent. This position is fully in-person. This position requires to attend and host in-person meetings at any of our AMHS locations within the capital region.

  • Contributes to the creation of a compassionate and caring environment for patients, families, and colleagues through displays of kindness and active listening.
  • Recognizes and appreciates that each employee's work is valuable and contributes to the success of the Mission.
  • Demonstrates excellence in daily work.
  • Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction.
  • Exhibits positive service excellence skills to patients, visitors and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays and changes.
  • Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment.
  • Initiates open communication, conveys positive intent, offers assistance.
  • Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce.
  • Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances.
  • Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating, and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues.
  • Gathers, analyzes, and synthesizes data on needs, provides feedback, and crafts strategies to meet those needs.
  • Ensures that training activities are on time and according to stakeholder requirements.
  • Assists in the maintenance of the departmental budget
  • Actively participates in tracking and action planning to improve outcome performance metrics
  • Actively participates in strategic initiatives designed to enhance organizational performance
  • Produces and evaluates training and professional development content for staff in collaboration with department leadership.
  • Stays current with learning and development evidenced-based best practices: training delivery including materials, methods, techniques, measurement, and evaluation.
  • Provides mentoring/coaching to organizational leaders to facilitate the leadership growth of mentee
  • Provides succession planning opportunities are a method to promote internal growth and retention
  • Participates in peer review as a mechanism to improve performance
  • Proficiency working with learning management systems and online training platforms.
  • Strong knowledge and experience with end-to-end learning process with emphasis on delivery using multiple methodologies.
  • Conducts learning evaluations and provides recommendations for program design changes.
  • Strong communication (verbal, written, presentation); includes the ability to translate complex messages to different audiences.
  • Strong facilitation and training skills in an interdisciplinary environment.
  • Ability to utilize LEAN methodology for problem solving
  • Ability to be self-directed in performance of duties
  • Ability to integrate and facilitate cross-functional teams
  • Ability to mentor/coach leaders within the organization
  • Demonstrates project management skills
  • Ability to organize and manage multiple priorities/ projects to meet deadlines.
  • Highly flexible, adaptable, and resilient in face of change be able to deal with high volume, overlapping, and ambiguous requirements.
  • Presentation and facilitation skills with a natural tendency for collaboration across departments
  • Highly poised and refined interpersonal skills (networks, builds relationships, and collaborates within and across teams).
  • Advanced critical thinking, organization, and planning skills necessary for this role.
  • Bachelor's degree in Human Resources, Organizational Development, Healthcare Leadership or related field. - Required
  • Minimum of 5 years acute care healthcare leadership experience in learning & development, organizational development, or related field. - Required
  • Practical experience using Learning theories, Instructional Design, interactive training and learning design, and e-learning design principles.
  • Experience working and communicating effectively in a cross-functional environment with multiple levels of management and subject matter experts.
  • Master's degree - preferred.
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