About The Position
Concentrix is a global technology and services leader, an intelligent transformation partner that powers the world’s best brands. The Concentrix Technical Products and Services team drives the company's transformation, data, and technology services, integrating digital engineering, creativity, and human behavior understanding to unlock value through tech-powered experiences. They provide market-leading technology and insights to modernize and simplify the customer experience, delivering strategic consulting, design, advisory services, market research, and contact center analytics. As a Senior Organizational Change Management (OCM) Consultant, you will be responsible for developing and executing change management strategies and plans, working closely with client project teams. Your plans will guide partners to achieve operational success and drive adoption for end users. This role requires strong leadership, critical thinking, and initiative to drive results, with a focus on building relationships, influencing, and innovating to maximize adoption and ensure a positive end-user experience. You will act as the primary OCM lead, ensuring the adoption of new systems and processes for full technology implementations or multiple workstreams.
Requirements
- 5–8+ years of experience in Organizational Change Management with a strong focus on technology implementations
- Proven experience leading change for enterprise system deployments (e.g., ServiceNow, CRM, ITSM, HRIS, AI tools)
- Background in delivering change management, communications, and training programs for technology initiatives
- Ability to translate technical concepts into business impacts and user‑centric messaging
- Strong facilitation, stakeholder management, and storytelling skills
- Highly organized, energetic, and comfortable navigating ambiguity
- Bachelor’s degree required (Business, Communications, or related field preferred)
- Prosci or CCMP certification required
Nice To Haves
- hands‑on project/program management experience or certifications (PMP, Scrum, etc.)
Responsibilities
- Lead complex change programs or major workstreams within larger technology transformations
- Define and drive the change strategy for system implementations and platform rollouts
- Conduct stakeholder analysis, impact assessments, and readiness planning to determine change complexity
- Create and execute end‑to‑end enablement strategies, including communications, training, and adoption plans
- Collaborate closely with project/program teams to align OCM plans with milestones, releases, and delivery rhythms
- Identify risks, issues, and resistance related to new tools, workflows, and behaviors; develop mitigation strategies
- Develop executive‑ready presentations and simplify complex concepts into clear, compelling narratives
- Build strong relationships with business partners, technical teams, and senior leaders across the organization
- Mentor junior change practitioners and contribute to continuous improvement of OCM methodologies
- Track adoption KPIs (usage, proficiency, productivity, behavior change) and adjust plans based on insights
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off
- holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
