Senior Order Administrator

Fujifilm•Wayne, NJ

15d

About The Position

The Sr. Order Administrator oversees the daily activities from customer purchase order through order fulfillment. This role is pivotal in ensuring the highest levels of customer satisfaction to our customers and partners by meeting needs in an efficient and timely manner. At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Requirements

Bachelor’s Degree and a minimum of 3 years work experience.
Microsoft Office.
Excellent communication skills.
Able to adapt to a high-pressure situation.
Knowledge of SAP SD and Salesforce.com processes and functionality.

Responsibilities

Responsible for completing all incoming orders successfully through delivery.
Resolve sales orders issues.
Process approved Credit and Debit request via SF repository.
Process Change Orders
Point of contact for audits, which includes pulling necessary documentation from appropriate sources.
Collaborate closely with Order Fulfillment, Warehouse, and Purchasing teams in order to resolve issues and create service improvements.
Respond and resolve all customer complaints and inquiries in a timely manner.
Train on new processes.
Back-up other team members as needed.
Assist with entry of Global Business group orders.
Test SAP order changes to IT and Quality specifications.
Monitor all team boxes and ensure appropriate turnaround time.
Other duties as required and requested by Management or Manager.