Senior Ops Design & Strategy Associate

Mainstay Labs Inc.

69d

About The Position

We’re hiring two Senior Ops Design & Strategy Associate - one to support our HOA product and one to support our Tax product. Both products are core to Mainstay’s platform, which serves institutional single-family rental investors managing thousands of homes across fragmented markets. Each associate will play a critical role in shaping how their product operates and scales - partnering with Product, Engineering, and Operations to design the systems, processes, and insights that make our platform seamless for customers. Whether you’re optimizing collection of dues across hundreds of HOAs or streamlining the processing of millions of dollars in property tax payments, your work will transform complex, manual processes into efficient, data-driven systems.

Requirements

• 5+ years of professional experience in business operations, business consulting, product operations, project management, sales operations
• A history of solving complex problems quickly and independently - you know how to prioritize, figure things out, and get results
• Strong analytical and technical skills. Excel experience is required. Experience with SQL is highly preferred.
• A process minded approach paired with flexibility - you care about precision but can adapt when things move fast
• Clear, confident communication. You can break down complex ideas and work easily with both technical and non-technical teammates
• A strong sense of ownership and accountability. You move quickly, take initiative, and consistently deliver high quality work
• A bias for action and a 'no problem is too small' attitude

Nice To Haves

• You have an interest in real estate; residential real estate experience
• Fluency in leveraging AI tools and methods for analysis and process improvement is highly recommended
• Startup experience preferred

Responsibilities

• Own performance outcomes for either the HOA or Tax product line, identifying friction in workflows and driving improvements that make the system faster and more reliable
• Facilitate building models and dashboards to diagnose performance trends and guide data-driven decisions
• Partner with Product Managers to translate operational insights into feature ideas and process changes that improve automation, customer experience and scalability
• Create and refine processes that let Mainstay onboard new institutional partners efficiently and operate at scale without unnecessary complexity
• Coordinate with Product, Engineering, and Operations to align priorities, deliver results, and measure impact
• Track and report the results of new initiatives, sharing insights and influencing roadmap and process priorities
• Keep pushing for better by spotting new opportunities, proposing fixes, and taking ownership of getting them implemented

What This Job Offers

• Career Level: Senior