Senior Operations Training and Compliance Manager

ARM•San Diego, CA

54d

About The Position

Arm's Solution Engineering group is seeking a Senior Operations Training & Compliance Manager to design, lead, and scale training programs that enhance operational excellence, quality compliance, and continuous improvement across all Solution Engineering functions! This individual will play a key role in developing and delivering operations-focused training, ensuring all programs align with Arm's ISO quality standards, QMS processes, and operational frameworks. The role combines instructional design, content management, and hands-on training delivery to drive consistency, efficiency, and compliance across global teams.

Requirements

Bachelor's degree in Engineering, Operations Management, or related field
8+ years of experience in operations training, quality systems, or compliance within the semiconductor, engineering, or manufacturing sectors.
Strong understanding of ISO 9001 / IATF 16949 and QMS implementation in engineering organizations.
Proven experience designing and delivering technical or operations training to global teams.
Skilled in instructional design, content development, and use of modern training tools (LMS platforms, e-learning software).
Excellent communication, facilitation, and documentation skills.
Ability to work collaboratively across geographies and disciplines in a matrixed organization.

Responsibilities

Develop and implement comprehensive training strategies covering operational processes, quality systems, compliance, and best practices across Solution Engineering.
Lead onboarding, recurring certification, and upskilling programs for engineering and operations staff.
Serve as lead instructor for key operations and QMS courses.
Design engaging learning materials (presentations, e-modules, videos, reference guides) tailored to technical and non-technical audiences.
Partner with subject matter experts to ensure accuracy and relevance of content.
Define and maintain a centralized repository for training materials and records (e.g., SharePoint, Confluence, or LMS).
Ensure all training programs meet ISO 9001 compliance and support audit readiness.
Track participation, completion rates, and effectiveness metrics to drive continuous improvement.
Work closely with Operations, PMO, Quality, and Engineering leaders to identify training needs and ensure alignment with process improvement initiatives.
Provide feedback loops to leadership for refining operational workflows and documentation.