Senior Operations Support Specialist

Clayton•Maryville, TN

1d•Hybrid

About The Position

The Senior Operations Support Specialist effectively and consistently handles a large pipeline management of construction projects and maintaining the schedule for multiple larger, high-volume Hubs. This role manages more complex activities and schedules for Hub Managers and Retail locations ensuring alignment across multiple stakeholders and regions. The Operations Support Specialist drives consistency, efficiency, and scalability for HouseSmart operations. Schedule Management & Coordination Review, manage, and communicate complex and multiple pipelines for efficient and effective scheduling and execution of construction projects for 2+ HouseSmart locations. Intake work for multiple scopes of work from our Retail Home Center locations with sufficient detail and information required to plan and schedule the work. Coordinate, adjust, and communicate schedules to meet project needs, working to proactively resolve scheduling issues and recommend changes for operational efficiency, where possible. Partner as a strategic liaison between HouseSmart and Retail locations, ensuring a timely and effective communication stream for production operations. Partner with production leadership in creating effective schedules that maximize efficiency, productivity, profitability, customer experience and Team Member experience. Partner with production leadership to consistently complete invoicing accurately and on a timely basis. Serve as the primary contact for scheduling inquiries and adjustments, communicating frequently between Hub and Retail locations. Collaborate between Hub and Retail managers to align schedules with business needs and resource availability. Operational Support Collaborate effectively and constantly with HouseSmart and Retail location leadership, ensuring accurate and timely information is being shared for production. Build strong relationships and execute processes consistently with Home Centers and Project Management functions. Partner and collaborate with Zone, Regional and Home Office functions as required. Create, maintain, and provide reports on scheduling metrics such as utilization, coverage, and compliance. Support operational efficiency by identifying opportunities for process improvement.

Requirements

Bachelor’s degree in Business Management, Operations or Logistics preferred or equivalent mix of education and experience.
3+ years in a scheduling, inventory management, or similar role required.
Ability to effectively work in fast-paced operations with changing dynamics and variables
Ability to build and manage relationships with business and end customers
Ability to learn and utilize a variety of software programs used in general business activities
Ability to collaborate and work well with others
Strong written and verbal communication skills
Demonstrated strict attention to detail
Strong organizational skills and ability to problem solve issues as they arise
Motivated self-starter with a desire to learn
Proficient in Microsoft Excel and Word
Reliable with strong attendance and work ethic.
Ability to pass criminal background check as well as post-offer drug screen.
Ability and willingness to travel when necessary (less than or equal to 10% of total job function).

Nice To Haves

Modular home construction knowledge or experience a plus.

Responsibilities

Review, manage, and communicate complex and multiple pipelines for efficient and effective scheduling and execution of construction projects for 2+ HouseSmart locations.
Intake work for multiple scopes of work from our Retail Home Center locations with sufficient detail and information required to plan and schedule the work.
Coordinate, adjust, and communicate schedules to meet project needs, working to proactively resolve scheduling issues and recommend changes for operational efficiency, where possible.
Partner as a strategic liaison between HouseSmart and Retail locations, ensuring a timely and effective communication stream for production operations.
Partner with production leadership in creating effective schedules that maximize efficiency, productivity, profitability, customer experience and Team Member experience.
Partner with production leadership to consistently complete invoicing accurately and on a timely basis.
Serve as the primary contact for scheduling inquiries and adjustments, communicating frequently between Hub and Retail locations.
Collaborate between Hub and Retail managers to align schedules with business needs and resource availability.
Collaborate effectively and constantly with HouseSmart and Retail location leadership, ensuring accurate and timely information is being shared for production.
Build strong relationships and execute processes consistently with Home Centers and Project Management functions.
Partner and collaborate with Zone, Regional and Home Office functions as required.
Create, maintain, and provide reports on scheduling metrics such as utilization, coverage, and compliance.
Support operational efficiency by identifying opportunities for process improvement.

Benefits

Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
Clayton provides competitive 401K programs including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more.
As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs.
Home Centers are closed on Sundays – we believe in offering a balanced working environment.

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