Senior Operations Supervisor (Supply Chain/Logistics)

Penske•North Little Rock, AR

12h

About The Position

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, cross docking and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary. Reviews truck runs based on location of accounts, volume, costs, customer requirements and private fleet utilization. Review daily orders for additional private fleet opportunities based on above requirements. Shift: The hours are Monday-Thursday 4:00 pm to 2:30 am. Leadership members are to be present 30 minutes prior to the start of shift and may have to work on off shift as needed. Flexibility required around the peak season, holiday, short staffed, and business needs. Benefits: Our excellent benefits plan keeps associates and their families happy, healthy and secure. To learn more visit https://penske.jobs/benefits/ About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Responsibilities

Communicate performance standards that are specific and measurable
Interview hourly associates and provide recommendations for hire
Monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed
Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
Evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations
Assist in new associate training
Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
Complete all necessary records and reports in a timely and accurate fashion
Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc
Understand the relationship between decision-making and profitability
Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
Ensure day-to-day management and associate activities are in alignment with the location safety strategy
Provide associates with communication, training, feedback, and direction to ensure safe performance
Ensure compliance with all applicable regulatory agencies and company policies and procedures
Understand the location-specific customer goals & objectives
Ensure the customer knows that we are committed to helping them meet their objectives
Determine areas that could benefit from Continuous Improvement efforts
Properly plan work assignments to ensure effective use of fleet/warehouse equipment
Work with hourly associates to ensure they understand safe and efficient operation of equipment
Other projects and tasks as assigned by supervisor