Senior Operations Supervisor for Plasma Center

Grifols SA • Phoenix, AZ

68d

About The Position

The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of the plasma donor center. As a senior frontline leader, this role is responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards. The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement.

Requirements

• High school diploma or GED.
• Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
• CPR Certified.
• Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties.

Nice To Haves

• Exceptional customer service skills.
• Proficient in speaking and writing English, with legible handwriting.
• Bi-lingual skills.
• Ability to understand, explain, and follow SOP's and protocols.
• Ability to work flexible scheduling to meet business needs.

Responsibilities

• Serves as acting leader in the absence of the Center Manager as assigned.
• Oversee donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts.
• Creates employee schedules to accommodate donor cycles.
• Determines the adequacy and adjust inventory levels of all goods and supplies necessary for the operation of the donor center.
• Keeps Center Manager informed of any irregularities within the center and provides action plans to improve and correct center deficiencies.
• Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
• Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
• Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
• Learns and maintains thorough familiarity and compliance with all state and federal regulations.
• Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards.
• Attends all required training sessions, staff meetings, etc.
• Ensures that accurate and thorough documentation of necessary records is performed.
• Assures facility is maintained in a neat and clean condition and all equipment is kept in good working order.
• Submits timely and accurate reports as required by the Center Manager.
• Assists in the control of center donor funds as determined by the Center Manager.
• Participates in the onboarding, training, and cross-training of staff to support center agility and performance.
• Maintains active communication with other service areas to ensure accurate documentation and quality.
• Leads by example in promoting a culture of safety, teamwork, and accountability.
• Reports all unsafe situations or conditions to area lead, supervisor or manager.
• May be trained to repair plasma center equipment.
• Assists the Center Manager in any task necessary in pursuit of company objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees