Senior Operations Supervisor-Dividends

Janney•Philadelphia, PA

About The Position

The Senior Operations Supervisor-Dividends is responsible for organizing the team and ensuring tasks are performed in a timely and efficient manner. This position may set performance standards for tasks, jobs, and roles for associates on his or her team. The Senior Operations Supervisor – Dividends is responsible for training for both new and existing associates; is the first point of escalation on issues and is responsible for troubleshooting and escalating to management accordingly. This position will work closely with department managers to ensure high service levels and productivity standards.

Requirements

Bachelor’s degree or equivalent experience
At least 5-7 years’ related industry related experience
Series 99 or Series 7 [must be obtained within 90 days of start date]
Effective project management skills as evidenced by successful project implementations.
Superior time management and organizational skills.
Ability to manage multiple tasks, prioritize work and meet tight deadlines.
Ability to work independently, creatively, and perform at a high level in a fast-paced, high-pressure environment.
Advanced expertise using Microsoft Office Applications.
Familiarity with DTCC, JP Morgan, BNYM, Thomson Beta a plus
Effective oral, written and interpersonal skills.
Capable of demonstrating and achieving Janney’s core values of delivering with integrity, being results driven, keeping people at the center, exceeding expectations and meeting the standards required of managers.
Previous demonstrated leadership experience
Ability to motivate staff

Responsibilities

Review of accurate and timely processing of all Corporate Actions cash and stock proceeds on payable date.
Supervision of accurate and timely field notification of upcoming Voluntary Corporate Actions.
Oversight of departmental account daily reconciliations.
Organize the Operations Associates to achieve service goals/objectives.
Provide work direction to associates and coordinate workflow within the team.
Train new associates on Janney and policies and procedures and facilitate and support an open dialogue among the team.
Assign and monitor work completed by the team.
Provide recommendations on hiring, terminations, staffing, promotions, or other job status decisions.
Review PTO requests submitted by other employees on the team and approve or deny based on team coverage.
Review associates’ timesheets for accuracy and approve or adjust accordingly.
Collaborate with management on strategic and operational decision-making related to Operations Department including the development of short- and long-term goals to improve overall service to clients.
Proactively recommend innovations and modifications in line with industry requirements and corporate goals/objectives to improve operational processes, systems, policies, and procedures.
Organize/execute department projects on time and within budget that includes writing business requirements.
Perform a variety of management and administrative duties that contribute to the overall efficiency, effectiveness, and positive reputation of the Department.
Act as a subject matter expert on behalf of the department.
Make operational decisions on behalf of the team in absence of the department manager.